Swiping your credit card is easy, but keeping track of those transactions isn’t always easy. Every month, your card issuer will send you what is known as a credit card statement. This statement provides a detailed description of all the transactions that you have made in the last month. This statement doesn’t just tell you how much you owe your card issuer for that particular month, but it also helps you ensure that you haven’t been billed for any fraudulent transactions.
OCBC provides its customers hard copies of their statements as well as electronic copies. If you decided to opt for an electronic copy of your credit card statement, then you will stop receiving a printed copy from the subsequent printing date of your statement. Electronic copies of your credit card statements can be accessed through the OCBC Online Banking portal. If requested, it can also be emailed to your latest registered email address. E-Statements provide you with the convenience of being able to store and retrieve your statements at any time. Moreover, when accessed through Online Banking, your statements will be stored for up to 3 years from the date of subscription.
To receive electronic statements via email, you need to update your email address either through Online Banking or through an OCBC ATM.
If you subscribe to electronic statements through any of these methods after 9:00 p.m., the changes will only be effective post 9:00 a.m. the following day. However, you will still be able to view and download past statements during that time.
The password for your e-statement can be changed through the OCBC website as well as their online banking portal.
It is important to keep in mind that you will not be able to use your new password to open previous e-statements once the change has been made.
Your electronic statement is password protected. When you open the PDF, you will be asked to enter a 12-character alphanumeric password. This password consists of the last 5 characters and digits of your National Registration Identity Card (NRIC) or passport number. This is followed by your date of birth. The format of which is DDMmmYY. So, if your NRIC is S12342223G and your date of birth is 09-10-1987, then your password will be 2223G09Oct87.
The steps to view your e-statement on OCBC Online and Mobile Banking are:
If you decide to opt-in for an electronic statement before the print date of your statement, then you will receive it by the next due date. At times, it may take 1 or 2 working days to be able to view the statement because they are processed in batches. You can subscribe to SMS alerts or email alerts so that you are notified when your statement has been processed and can be viewed. The steps to subscribe to this service are:
There are no fees or charges levied if you decide to receive electronic statements.
You can revert to receiving paper statements through Online Banking. Just follow the steps you had taken to opt-in for electronic statements. However, under the “Manage e-statements” option, uncheck the boxes for the accounts for which you want to revert to paper statements.
If at any point in time, you feel that there are inconsistencies in your credit card statement or there is a delay in its delivery, then you can contact OCBC’s Customer Service Executives at 1800 363 3333.