• How to Collect NRIC

    NRIC Holders are required to collect their identity card after successful registration, re-registration or replacement. Applicants can collect their NRIC by making an appointment through the e-Appointment system for NRIC collection service.

    This service allows applicants to make an appointment for collection and greatly reduces waiting time. The service is a mandatory requirement for applicants who choose to collect their NRIC themselves. Self-service collection can be done by using the iCollect service which can be found on the e-lobby in level 1 of the ICA building.

    Eligibility for e-Appointment

    The following table shows which Singaporean citizens or Permanent Residents are eligible to make use of the e-Appointment system:

    Eligible Applicants

    How you applied

    Applicants for re-registration at 30 years

    Applications sent in through post or through IC Online

    Applicants for registration at 15 years

    Applications made over the counter at the ICA building

    New Singapore PR

    Applications made over the counter at the ICA building

    Applicants for replacement of NRIC due to damage or change of particulars

    Applications sent in through IC Online or applications made over the counter at the ICA building

    Appointment Time

    • Applicants can also collect their NRIC by way of walk-in. The applicants who choose walk-in over e-Appointments will be faced with a much longer waiting time.
    • Applicants who have fixed their appointment time must ensure they are present within 10 minutes of their appointed slot. Failure to do so will result in the next slot being pushed up and users who have missed their slot will have to wait much longer.
    • If an applicant has to change their appointment time, they can do so but changes to appointment time can only be done 3 days prior to the appointment date. An applicant can change their appointment time a maximum of two times.

    How to book an appointment to collect IC

    When an applicant receives the email informing them that their NRIC is prepared for collection, they can log in to eAppointment.ica.gov.sg to make an appointment. Applicants are required to enter their existing NRIC number and date of issuance. For 15-year-olds who are registering for the identity card for the first time, the NRIC number and date of issuance will be mentioned in the IC collection slip given to them.

    Collection:

    • Collection through iCollect: Applicants must go to the IC Unit on third floor of the ICA Building. They must scan their collection slip or their existing IC and obtain a queue ticket. The queue ticket can be obtained from the self-help kiosk next to the information window. This ticket tells shows the queue number and which counter the applicant must proceed to.
    • Once at the iCollect machine, applicants must scan the barcode on their collection slip and provide their fingerprints for verification. Applicants are also required to look into a camera which is meant for facial recognition. Once the verification has been completed successfully, applicants can collect their IC from the machine. Collections done using the iCollect machine carry no additional fee.
    • Post office collection: Singaporean citizens and Permanent Residents can also collect their identity cards at selected SingPost outlets. Applicants must choose their designated post offices and visit them during operating hours. They must present their IC collection slip or their e-Appointment acknowledgement page and the staff will guide them with the collection process. NRIC collection done through selected post offices carry an additional fee.

    Failure to Collect

    • Applicants must collect their IC no later than three months from the issue date of the identity card. Failure to collect within this time period will result in destruction of the IC. The applicant will then have to apply for a replacement IC and will bear any applicable charges.
    • If the applicant misses their appointment date, they must make an appointment again using the e-Appointment system. ICs that have not been collected through bookings done for iCollect or from select post offices will be returned to the IC unit. Applicants must make a new appointment to collect their IC at the ICA Building, IC Unit, or a chosen post office.
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