• How to Collect My Passport?

    When your passport is ready for collection, you will be notified to collect it from SingPost or iCollect through an email (for applications through e-Service) or through a notification card. You must collect it within 3 months otherwise it will be cancelled and you will not receive the refund for it. You can collect your passport at the following venues:

    • Selected SingPost offices
    • Self-service at icollect
    • ICA building
    • Singapore Overseas Mission

    Selected SingPost Offices

    You will find a list of participating SingPost Offices on the official website of the Immigration & Checkpoints Authority (ICA). You can visit any of them to collect your passport. There will be a service fee which you must pay at the SingPost office. You cannot use this facility if:

    • Your age is less than 6 years.  
    • Your age is between 6 and 16 years and your consenting parent holds an 11B/Home Team National Service IC (full-time personnel).
    • Your quality of fingerprints is poor on account of your age or you have extremely dry or wet fingers/thumbs.
    • You don’t have 2 sets of fingerprints which are enrolled in ICA’s database.
    • You have lost/damaged your present passport.

    Self-service at iCollect

    On the ground floor of the ICA Building, you will find a self-service machine placed. You can use it for collecting your passport. This machine is equipped with identification rounds such as fingerprint verification and facial recognition. You cannot use it if:

    • You have an SAF 11B/Home Team National Service IC (full-time personnel).
    • You have lost/damaged your present passport.
    • Your age is less than 16 years.
    • You are applying for the first time.
    • Your quality of fingerprints is poor due to your age or you have extremely dry or wet fingers/thumbs.
    • You don’t have 2 sets of fingerprints which are enrolled in ICA’s database.

    ICA building

    You can visit the ICA building to collect your passport between 8:00 a.m. and 4:30 p.m. from Monday to Friday. And, on Saturdays, the working hours are between 8:00 a.m. and 12:30 p.m. You may have to wait during the peak times like on Fridays, Saturdays, Mondays, on school holidays, and the day before and after public holidays.

    Here’s the address:

    Passport Unit Citizen Services Centre ICA Building 10 Kallang Road, Level 2 (next to Lavender MRT station) Singapore 208718

    Singapore Overseas Mission

    The passport collection is coordinated by the Singapore Overseas Mission. The Singapore Overseas Mission will inform you once your passport is ready for collection. You can contact the mission directly for your queries related to passport collection.

    You must be present at the mission at least once in the overall process of application and collection of passport. This is for identification and security purposes. If you have applied online, then you must carry all the mandatory documents to the mission while collecting it.

    To ensure a smooth collection of passport, you must keep yourself well-informed about all the ways of collecting a passport, documents required for it, the time required while doing so, and the process involved.

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