Budget Direct Travel Insurance Singapore Review

Budget Direct Travel Insurance provides 2 plans - Basic and Comprehensive, where you can get a range of benefits with the right amount of coverage. You can either go for the single trip plan (182 days per trip) or the annual multi-trip plan (90 days per trip). The premiums for this policy is also affordable, which starts from S$12. You can also customise your policy with the optional covers to suit your needs.

One of the most striking features of this policy is that the Comprehensive plan offers a coverage of up to S$2,000 if your vehicle needs to be towed whilst overseas.

Budget Direct Travel Insurance: Basic Plan key highlights

  • Get a payout of up to S$2,500 for accidental dental costs incurred overseas.
  • Receive a cash benefit of up to S$200 if you lose your travel documents.
  • Enjoy a maximum coverage of up to S$100,000 for personal liability.

The Basic plan has a lower level of coverage for benefits like accidental death, TPD, or travel inconveniences. In case of your demise, the plan will pay up to S$5,000 for the expenses incurred to bring your body back to Singapore. In terms of personal liability, get a lump sum payout of up to S$100,000. The basic plan covers you in case you incur any losses due to an act of terrorism or passive war. In addition, receive a reimbursement of up to S$500 for medical aids and equipment.

Personal accident Overseas medical expenses Travel delay Delayed baggage Loss of baggage and personal items
S$50,000 Up to S$50,000 Not available Up to S$400 (overseas) Up to S$500

Budget Direct Travel Insurance: Comprehensive Plan key highlights

  • Receive a coverage amount of up to S$125,000 in case of your child’s accidental death while overseas.
  • Get a cash benefit of up to S$25,000 for dental treatment and care overseas.
  • Enjoy an overseas hospital allowance of S$200 per day, up to S$5,000.

Under this plan, you will get a coverage of up to S$5,000 for the costs incurred to get a relative or a family member to the hospital you are admitted in overseas. Also, if you are wrongfully arrested or detained by any foreign government, then this policy will reimburse the legal expenses up to S$5,000. Your home contents will be covered for up to S$5,000 while you are travelling. The Comprehensive plan also takes care of the costs of making emergency phone calls for up to S$100 if your car/coach breaks down. If your baggage is lost/damaged while you are on a cruise or in a car/coach/train/plane, you will get a coverage of up to S$2,000.

Personal accident Overseas medical expenses Travel delay Delayed baggage Loss of baggage and personal items
S$250,000 Up to S$250,000 Up to S$1,000 Up to S$1,000 (overseas) Up to S$5,000

What You Can Expect From Budget Direct Travel Insurance

Plan/coverage Basic plan Comprehensive plan
Type of trip covered Single/annual multiple trip Single/annual multiple trip
Medical expense cover in Singapore Not available Up to S$25,000
Emergency medical evacuation Up to S$50,000 Up to S$500,000
Travel inconvenience cover* Up to S$500 Up to S$10,000
Pre-existing medical conditions Not available Not available
Women’s benefit Not available Not available
Personal liability cover Up to S$100,000 Up to S$1 million
Additional cover Not available Coverage for car/train/coach/flight: Emergency allowance while overseas Towing Emergency phone calls Cost incurred to return home Loss of money/travel documents Loss/damage of personal belongings due to break-in, theft, or robbery

*Travel inconvenience covers trip cancellation, trip postponement, travel delay, travel diversion, travel misconnection, travel curtailment, trip interruption, baggage delay, loss/damage to baggage, and loss of travel documents.

What is Not Covered: General Exclusions

  • Travel to unrestricted countries.
  • Pre-existing medical conditions.
  • Pregnancy-related sickness.
  • Criminal act.
  • Suicide or self-inflicted injury.
  • Influence of alcohol or drugs.
  • AIDS or HIV.
  • Extreme sports activities.
  • Nuclear or chemical war.
  • Cosmetic or plastic surgery.

Things to Consider Before Getting Budget Direct Travel Insurance

  • The Basic plan under this policy does not cover travel inconveniences like trip cancellation, postponement, travel delay, and medical expenses in Singapore, to name a few. So, if you want coverage for such occurrences, you should consider the Comprehensive plan as it covers all the basic benefits plus added features.
  • If you are considering this policy, you are entitled to get a cooling-off period, where you can decide whether you want to continue with the plan you bought. You have time to cancel the plan until the day before the start date for a single trip plan and up to 14 days for annual multi-trip plans.
  • Budget Direct is running a promotion, where you can get cover for 14 months instead of 12 months if you buy the annual multiple trip plan. This offer is valid till 30 September 2018.
  • Refer a friend for this policy and get a Capitaland Mall shopping voucher worth S$20. If your friend purchases the annual travel insurance, he/she will get 5% discount on the premium.
  • Get 20% discount on premiums if you buy a single trip plan by 30 September 2018.
  • The coverage amount for medical expenses and accidental death are lower for people who are 70 years of age and above.

Here’s How You Can Buy the Travel Insurance Policy Offered by Budget Direct

To buy a policy, use any of the options mentioned below:

  • Go to the webpage and get a quote for your trip online. Then, select a plan, fill up your personal details, make the payment, and click on ‘Submit’.
  • You can even call on the customer care hotline number to know about the policy.
  • You can visit the Budget Direct office to learn more about the travel insurance policy.

How to File a Travel Insurance Claim

You can file a claim in the following ways:

Online Travel Insurance Claim

  • Visit the travel insurance webpage and click on ‘Claims’.
  • Download the travel claim form, fill up the details.
  • Attach all the relevant documents.
  • Send an email with the documents to claims@budgetdirect.com.sg.

Offline Travel Insurance Claim

  • Visit the travel insurance webpage and click on ‘Claims’.
  • Download the travel claim form, fill up the details, and attach the relevant documents.
  • Send them to Budget Direct via fax or submit the claim application in person.
  • Alternatively, you can call on the claim hotline and speak to a claims executive to know about the process.

Documents Required Travel Insurance Claim

Mandatory Documents

  • Copy of passport.
  • Flight tickets or boarding pass.
  • Flight itinerary.

Medical Expenses

  • Original medical receipts and bills.
  • Medical report and in-patient discharge report.
  • Phone bills relating to emergency phone charges.
  • Copy of medical leave certificate.
  • Police report in case of accident.

Personal Accident

  • Death certificate.
  • A proof of relationship between the claimant and the deceased.
  • Coroner’s findings, or autopsy report.
  • A police report.
  • A letter of administration or grant of probate.
  • Images of the injury (if applicable).

Travel Inconveniences

  • Death certificate.
  • Booking receipts and invoice.
  • Deposit proof and proof of insolvency of tour agency in Singapore.
  • A proof of relationship between the claimant and the deceased.
  • A letter from the tour agency/airline/carrier who received the non-refundable amount.
  • A letter from the tour agency/airline/carrier stating the cause and duration of delay and the remedial actions taken.
  • A letter from the tour agency/airline/carrier stating the cause and the amount of refund.

Personal Belongings

  • Police complaint filed at the place of loss within 24 hours.
  • Certificate issued by the airline/carrier in case of any property irregularity.
  • Acknowledgement slip for the delayed baggage.
  • Proof of ownership of the damaged/lost items.
  • Images of the damaged items.
  • A letter from the manufacturer of the items stating that the product is beyond repair.
  • Original bills and receipts for repair of the damaged product.

Other Benefits

  • A copy of the rental vehicle contract.
  • Invoice of the rental vehicle excess.
  • Witness’ accounts from third parties.
  • Images relating to the incident.
  • Information of any solicitor you have appointed.
  • Any correspondence from the third party.
  • A copy of fire incident report (home contents).

Budget Direct Travel Insurance Hotline

Phone number 6221 2199 (Singapore) +65 6540 2199 (Overseas) 6221 2111 (Customer care)
Email help@budgetdirect.com.sg (General enquiries) claims@budgetdirect.com.sg (Claims)
Fax +65 6725 0853

Budget Direct Travel Insurance FAQs

Q. What is the eligibility criteria of this policy?

A. To buy this policy, you must either be a Singaporean or a Permanent Resident of Singapore with a valid NRIC. You must also be between 15 days old and 70 years of age.

Q. How do I pay the premiums?

A. You can pay the premiums online, over the phone, or visit the office to pay using credit/debit card, cash, or cheque.

Q. When will I get my policy documents?

A. Once the transaction is complete, you will get the policy documents via email only for a single trip plan. However, if you choose an annual trip plan, you can go paperless and get a discount if you choose to get the documents via email or you can have them mailed to your address.

Q. If I cancel my policy, will I get a refund?

A. If you cancel your single trip plan before your trip starts, you will get a full refund. If you cancel the annual trip plan within the cooling-off period, you will get a full refund without any cancellation fees. But, if you cancel the same plan after the cooling-off period and policy start date, you will receive the refund on pro-rata basis along minus S$30 for cancellation fee.

Q. Can I pay the premiums in instalments?

A. Yes, you can. If your premium is more than S$200, you can use your DBS/POSB Visa or Mastercard credit card to pay in instalments over a period of 12 months without any interest.

Q. Do I get any benefits if I choose to pay in one lump sum?

A. If your premium is above S$200 and you decide to make one single payment, you will enjoy a discount of 3% on your premium.

Q. How do I renew my annual trip policy?

A. You can choose the automatic renewal service, where Budget Direct will deduct the amount from your registered credit card account 14 days prior to the renewal date. If you have not chosen this option, you will have to pay the renewal premium before the due date.

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