• UOB Travel Insurance

    UOB Travel Insurance Singapore

    UOB Travel Insurance offers comprehensive coverage to the insured with the option of choosing between single trip plans and annual plans. For single as well as annual multi-trip plans, you can choose geographical regions within Asia or worldwide. UOB Travel Insurance also comes with added benefits such as automatic extension of your insurance cover in case you need more time to complete your trip, emergency medical assistance hotline available 24 hours a day and more.

    Comprehensive cover under this policy includes unlimited cover for emergency medical evacuation and repatriation. You can choose from Essential or Preferred Travel Insurance plans depending on your insurance requirements.

    Types of Travel Insurance by UOB

    UOB offers the following types of travel insurance policies to customers:

    • Essential Plan Offers basic cover including accidental death and TPD (Total Permanent Disability), medical expenses incurred overseas and follow-up medical expenses in Singapore, compassionate visit, travel inconveniences, personal liability and more.
    • Preferred Plan Offers comprehensive cover including those included in the Essential plan plus additional benefits such as child’s education fund and increased compensation for accidental death and TPD, travel inconveniences, medical expenses and more.

    UOB Travel Insurance offers the following covers:

    • Deposit loss or cancellation
    • Loss of charges/deposit in case the travel agency goes bankrupt or due to insolvency
    • Accidental death and TPD
    • Child’s education fund
    • Repatriation of mortal remains
    • Medical expenses incurred overseas (including dental expenses)
    • Follow-up medical expenses in Singapore upon return from trip
    • Chiropractic treatment expenses and/or Traditional Chinese Medical treatment
    • Phone charges used for requesting emergency medical assistance
    • Hospital confinement allowance
    • Child caretaker
    • Compassionate visit
    • Baggage loss/delay
    • Flight deviation/flight misconnection/trip curtailment
    • Travel misconnection/public conveyance overbooking while overseas
    • Unutilized entertainment tickets
    • Hijacking/kidnapping
    • Personal money/Loss of travel documents
    • Credit card cover
    • Credit Protector Liability (only for UOB card members)
    • Personal liability cover
    • Rental vehicle excess
    • Terrorism cover
    • Home protection
    • Travel assistance when the insured is overseas

    UOB Travel Insurance Coverage

    Coverage Amount
    Essential Plan Preferred Plan
    Personal accident

    • Child - S$25,000

    • 70 years old and above - S$120,000

    • Below 70 years old - S$250,000

    • Child - S$50,000

    • 70 years old and above – Not covered

    • Below 70 years old - S$300,000

    Death in public transport

    • Child - S$50,000

    • 70 years old and above – Not covered

    • Below 70 years old - S$500,000

    • Child - S$100,000

    • 70 years old and above – Not covered

    • Below 70 years old - S$600,000

    Overseas medical expense

    • Child - S$150,000

    • 70 years old and above - S$150,000

    • Below 70 years old - S$300,000

    • Child - S$200,000

    • 70 years old and above – Not covered

    • Below 70 years old - S$500,000

    Medical expense in Singapore

    • Child - S$15,000

    • 70 years old and above – S$15,000

    • Below 70 years old - S$20,000

    • Child - S$17,500

    • 70 years old and above – Not covered

    • Below 70 years old - S$25,000

    Personal liability S$1 million S$1 million
    Trip cancellation cover S$10,000 S$15,000
    Lost baggage cover S$3,000 S$5,000
    Lost document cover S$5,000 S$5,000
    Missed flights S$100 S$200
    Terrorism and hostage crisis cover Available up to the maximum benefit amount Available up to the maximum benefit amount

    How to apply for UOB Travel Insurance

    You can apply for the UOB travel insurance online through the following way:

    • Visit UOB Singapore’s website and navigate to the ‘Travel Insurance’ webpage.
    • On the webpage, click on the option, “Buy Now”.
    • You will be redirected to “Insure & Travel: Get a Quote” webpage. Provide your trip details such as your trip type, geographical area, the plan you wish to purchase, number of people to be insured under your plan and the start and end date of your trip. Click on “Get Quotation”.
    • You will then receive the premium for Essential and Preferred plans along with the limit for each cover offered. You can then click on “Buy Now” under the plan you wish to buy.
    • You will be asked to provide application details including your NRIC, nationality, DOB, gender, etc, your contact information including email, mobile number, etc. and your mailing address. Provide the requested details to successfully complete your application process.

    How to claim your UOB Travel Insurance

    All claims must be addressed to the claims handling agent of UOB – Broadspire by Crawford & Company, Travel Claims Department:

    • All claims must be filed within 31 days of the occurrence of the incident/injury to be claimed.
    • You must return the policy document or the certificate to the claims handling agent by clearly indicating the section under which you are filing a claim. You must additionally provide documents and/or information as evidence to support your claim. The expense for the same will be incurred by you.
    • In case of damage/loss of personal effects/baggage/money, you must obtain a police report, a report from the hotel or transportation company/terminal (as applicable) within 24 hours of the incident. The same must be submitted to the claims handling agent.
    • In case damage/loss to your baggage has occurred while in the custody of the airline, bus, cruise, etc. you must obtain a ‘Property Irregularity Report’ in writing from the respective authority within 3 days. The same must be submitted to the claims handling agent.
    • In case of medical illness/injury, a medical certificate must be obtained detailing the illness/injury and the same must be submitted to the claims handling agent.
    • Do not admit liability or give representation to a third party without seeking written consent from UOB.
    • UOB reserves the right to conduct proceedings in connection to your claims. The proceedings may be conducted in your name and UOB may appoint their own solicitors to conduct the said proceedings.

    Check your eligibility for UOB Travel Insurance

    The following eligibility criteria must be fulfilled in order to apply for UOB Travel Insurance:

    • Singapore citizens, Permanent Residents and Foreigners who have a valid work permit or employment pass are eligible to apply for this travel insurance.
    • The applicant must be residing in Singapore.
    • The trip for which you are applying for travel insurance must not be to seek medical treatment.
    • Applicants who are above 70 years old are not eligible to apply for a Preferred Plan. They must apply for an Essential Plan only.
    • A family plan consists of the policyholder, their spouse and any number of children.
    • The maximum enrolment age for an annual multi-trip plan is 60 years.
    • If you wish to cancel your travel insurance policy after you have made the payment, an administrative fee of S$25 per insured individual under an individual plan and S$25 per family plan will be applicable. The cancellation charge for an annual multi-trip plan will vary depending on the short-term rate that has been mentioned in your policy document.

    Key benefits of buying UOB Travel Insurance

    • You can apply conveniently for UOB Travel Insure online for a hassle-free experience.
    • If you are insured under UOB Travel Insurance and traveling with your child, you will enjoy a premium discount of 50% on a single trip individual plan.
    • UOB card holders will enjoy additional benefits including credit card indemnity of up to S$750 and Credit Protector Liability of S$3,000.

    UOB Travel Insurance Hotline

    24 Hour Travel Assistance Helpline (while overseas) or Emergency Medical Assistance Helpline 65 6337 9126
    Claims Handling Agent Address Broadspire by Crawford & Company, Travel Claims Department – 8 Shenton Way No. 3-01 Singapore 068811
    Claims Handling Agent Telephone 65 6225 4211 or 65 6632 8639
    Claims Handling Agent Fax 65 6632 8040 or 65 6222 8310
    Contact UOB via phone 6222 7737 ( Applicable on all weekdays except public holidays)
    Contact UOB via email [email protected]

    UOB Travel Insurance FAQs

    1. Are pre-existing conditions included in the UOB Travel Insurance Policy?

      No. Pre-existing conditions and medical expenses or any other expenses incurred due to such conditions will not be eligible to file a claim under the UOB Travel Insurance policy.

    2. What is the maximum duration for an annual multi-trip plan under the UOB Travel Insurance Policy?

      The maximum duration for an annual multi-trip plan under the UOB Travel Insurance Policy is 90 days per trip.

    3. Are dental expenses included in the UOB Travel Insurance Policy?

      Yes. Dental as well as medical expenses up to S$500,000 (depending on the policy chosen) are included in the UOB Travel Insurance Policy.

    4. What are the criteria to claim for a baggage delay under the UOB Travel Insurance Policy?

      Baggage delay claims are applicable per 6 hour delay up to a maximum of S$2,000 (depending on the policy chosen).

    5. What acts of terrorism are covered under the UOB Travel Insurance Policy?

      All acts of terrorism excluding chemical, nuclear and biological terrorism are covered under the UOB Travel Insurance Policy. 

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