IRAS Hotline


If you have any doubt about your taxes, their payment, or anything at all related to any kind of tax or duty that is dealt with by the IRAS, you can get in touch with the tax authority. There are several means to do so:

  1. Call IRAS on their hotline numbers.
  2. Send an email to IRAS using myTax Mail.
  3. Send an email to the departments concerned through your personal email address.
  4. Use the feedback forms on the IRAS website.
  5. Take an appointment and go to the IRAS office.

IRAS Hotline/Helpline/Customer Care Numbers

IRAS has dedicated hotline numbers to help you with different enquiries. Hotline numbers are available for services such as income tax, property tax, corporate tax, GST, payment compliance, Productivity and Innovation Credit (PIC) Scheme, e-Services, non-filing of taxes and tax evasion, and other matters. The hotline numbers are functional during the following time periods:

  • 8:00 a.m. to 5:00 p.m. (all queries) from Monday to Friday
  • Closed on Saturday, Sunday and public holidays
  • Income Tax and Property Tax Integrated Phone Service is available 24x7 where you can make requests through the Interactive Voice Response (IVR). However, to speak to a tax officer you need to call during the above-mentioned time range.

The IRAS hotline numbers for general matters is listed in the table below:

Topic

Helplines

Fax

IRAS main

+65 6356 8233 

+65 6351 2131

Job openings

+65 6351 2043/2049 

+65 6351 2131

Media and public relations

+65 6351 2076 

+65 6351 4363

Booking of facilities

+65 6351 2145 

+65 6351 2131

Quality service manager

1800 3568225

+65 6356 8225

+65 6351 4427

IRAS Income Tax and Property Tax Hotline

  • Helpline number: 1800 3568300 (local) and +65 6356 8300 (when calling from overseas) for salaried employees, self-employed persons, partnerships, tax clearance and property tax.
  • Fax numbers:
    • +65 6351 3636 (for salaried Singapore citizens and permanent residents)
    • +65 6351 2707 (for salaried foreigners and tax clearance)
    • +65 6351 4358 (for self-employed persons and partnerships)
  • Services you can enjoy: Request for tax forms by post, enquiry on status of form IR21, assessment, filing and returns.
  • Tip: Phone lines are busy between 10:00 a.m. and 2:30 p.m., especially on Mondays and the day following public holidays.

IRAS Corporate Tax and Employer’s Hotline

Here are the helpline and fax numbers for corporate tax and employer-related queries:

Topic

Helpline

Fax

IRAS PIN/Access Code/myTax Portal log-in/EASY

1800 3568015 (local)

+65 6356 8015 (overseas)

+65 6351 4427 

Technical enquiries on e-Submission of Employment Income/Donations/Commission

1800 3568015 (local)

+65 6356 8015 (overseas)

+65 6351 3302

Wage Credit Scheme (WCS)

1800 3524727

+65 6352 4727

NA

Late Filing or Failure to File Form C-S/C and Late Payment or Non-Payment of Taxes

+65 6356 7012 

NA

Estimated Chargeable Income (ECI)/Filing of Form C-S/C

1800 3568622 

+65 6356 8622 

(+65) 6351 4360

Payment Matters, PIC cash payout status, Instalment plan and GIRO status, assessment and return status

1800 3568622

+65 6356 8622 

NA

Withholding Tax e-Filing

+65 6356 7012 

NA

Technical Enquiries regarding e-Submission of Employment Income and Auto-Inclusion Scheme (AIS)

1800 3568015

+65 6356 8015

+65 6351 3302

Remuneration of employees (e.g. Form IR8A)

1800 3568300

+65 6356 8300

+65 6351 3636

Foreign Employees’ tax clearance

1800 3568300

+65 6356 8300

+65 6351 2707

  • Tip: Phone lines are busy after 10:30 a.m. It is best to call between 8:30 a.m. and 10:30 a.m. October to December is the peak period for corporate tax and related calls as it is close to the filing period. Wait times will be longer – 15 minutes or longer – during this time.

IRAS GST Hotline

  • Helpline number: 1800 3568633 (local) and +65 6356 8633 (when calling from overseas)
  • Fax number: +65 6351 3553
  • Services you can enjoy: Payment matters, GST registration status and refund matters.

IRAS PIC Hotline

The helpline numbers for matters related to the Productivity and Innovation Credit (PIC) Scheme are as listed below:

Topic

Helplines

Fax

PIC Matters for Self-Employed Persons/Sole Proprietorship/Partnership

+65 6351 3534

+65 6351 4358

PIC Matters for companies

1800 3568622

+65 6356 8622

+65 6351 4360

EASY Access Code/myTax Portal log-in

1800 3568015 

+65 6356 8015 

+65 6351 4427 

  • Tip: Phone lines are busy after 10:30 a.m. It would be best to call between 8:30 a.m. and 10:30 a.m. There is likely to be call-waiting time of 15 minutes or more if you’re calling during peak hours and anytime between October and December.

IRAS Withholding Tax Hotline

  • Helpline number:
    • On directors and foreign professionals: 1800 3568300 (local) and +65 6356 8300 (overseas)
    • On non-resident companies: 1800 3568622 (local) and +65 6356 8622 (overseas)
    • Confirmation of Payment/Filing of Withholding Tax forms/Enforcement of Section 45 Withholding Tax: +65 6356 7012
  • Fax number:
    • On directors and foreign professionals: +65 6351 2707
    • On non-resident companies: +65 6351 4360

Hotline for Late Payment, Non-filing and Tax Evasion

The helpline for tax compliance-related matters such as late payment, non-payment and evasion are given below:

Topic

Helplines

Fax

Payment compliance helpline for late payment and non-payment penalties for income tax, corporate tax, property tax, GST, tax clearance/employer deduction schedule

+65 6356 7012

NA

Filing Compliance Helpline for Letter of Composition/Summons/Warrant of Arrest

+65 6356 7012

NA

Clubs and Associations enforcement helpline

+65 6351 2816/2827 

+65 6351 4364

Trust enforcement helpline

+65 6351 3847 

NA

Estate Duty enforcement helpline

+65 6351 2868

NA

Tax Evasion – investigation and forensics

+65 6351 3258  +65 6351 3259 

+65 6351 3250

IRAS Hotlines for Other Taxes

The helpline numbers for other taxes under IRAS are as follows:

Topic

Helplines

Fax

Stamp Duty

1800 4604923

+65 6460 4923

+65 6351 3694

Income Tax on Clubs and Associations

+65 6351 3352/3882/3883 

NA

Estate Duty

+65 6351 3169 

+65 6351 4358

Private Lotteries, Betting and Sweepstake Duties

+65 6351 3341 

NA

Income Tax on Trusts

+65 6351 3569/3360/3363  

NA

IRAS Appraiser’s Licence Hotline

The helpline numbers under this heading are:

  • For Appraiser’s Licence: +65 6351 2465
  • For house numbers: +65 6351 2464/2442

You can contact the appropriate hotline numbers for all your IRAS queries. Even though calls may remain in waiting for at least 15 minutes at peak times, IRAS endeavours to answer all the calls they possibly can in a given day. This will help you resolve your doubts quickly and ensure tax compliance at all levels. 


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