• SingPass 2FA Registration

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    SingPass was launched for people to transact online with various government organisations in an easy and secure way. SingPass is managed by an agency called Government Technology Agency (GovTech). The entire SingPass system is reviewed on a regular basis to carry out security enhancements and to ensure that the SingPass service is delivered in a timely manner. Currently, SingPass boasts of strong security capabilities and numerous mobile-friendly features such as 2-Step Verification, which is also known as 2FA for carrying out digital transactions that involve sensitive data. With 2FA you will have to sign in using your SingPass ID and password followed by an OTP that will be generated through a OneKey token or sent to you via an SMS.

    Registering for a SingPass Account if You Are Living Overseas

    If you are living overseas, you will have to complete the following two steps before registering for a SingPass account:

    1. You must fulfil the following eligibility requirements:
    • You should be 15 years or older.
    • You must be a Permanent Resident or a citizen of Singapore. If you are a foreigner, you must either have  a Work Permit or Employment Pass.

    2. Make sure that the address mentioned on your NRIC/FIN Card is the latest.

    If you wish to have a SingPass account, you will have to take the following steps:

    1. Visit www.singpass.gov.sg > Click on 'Register for SingPass' icon.
    2. Once you have registered successfully, you will get your SingPass password via mail to your address registered overseas within ten days.

    Setting Up SingPass 2FA

    There are two different procedures for setting up your SingPass 2FA. If you are logging in for the first time, you will have to register your mobile number with SingPass to initiate your SMS 2FA. If you already have a SingPass account, you will have to sign into your account and click on the 'Set Up 2FA' icon on the scroll bar. You will get a PIN mailer to your registered address in five days.

    If you need personal assistance, you just have to visit a SingPass counter along with your unique NRIC/FIN card and mobile phone. If you have a OneKey Token, you can set up the SMS 2FA by taking the following steps:

    1. Log into SingPass with the token.
    2. Click on the 'Set up 2FA' icon.
    3. Click on 'Register SMS 2FA'.
    4. Enter your mobile phone number and verify.

    You also have the option of choosing how you verify by clicking on 'Manage 2FA'.

    You can register for SMS 2FA only if you have a mobile number registered in Singapore. If you are living overseas or if you are travelling, you will have to register for the token. The token comes with a 1-year warranty from the registration date. This warranty does not cover damage resulting from misuse or negligent handling.

    Setting Up OneKey Token

    Setting Up 2FA for the First Time: If you are a citizen of Singapore or a Permanent Resident, you will have to take the following step-by-step guide to set up the OneKey Token:

    1. Go to www.singpass.gov.sg
    2. Log in with your SingPass ID and password.
    3. If you do not have a mobile number registered in Singapore, click ‘No mobile number?’
    4. Click ‘Proceed Without Mobile Number’.
    5. Go ahead and register for 2FA.
    6. Click on the picture on the right to register for OneKey Token.
    7. Check if the postal code is accurate, then click ‘Next’.
    8. You have registered for OneKey Token.

    Including OneKey Token as an Alternate Mode: If you are a citizen of Singapore or a Permanent Resident, you will have to take the following step-by-step guide to set up the OneKey Token:

    1. Go to www.singpass.gov.sg
    2. Log in with your SingPass ID and password.
    3. Enter the OTP sent through SMS to your mobile, then click ‘Submit’.
    4. After you have logged in, click ‘Set Up 2FA’.
    5. Click on the picture to register.
    6. Check if the postal code is accurate, then click ‘Next’.
    7. You have registered for OneKey Token.

    It can take up to seven days for you to get your PIN mailer and token. However, if you require a token urgently, you can visit the Assurity Customer Care Centre, with your NRIC. If you wish to set-up your OneKey Token immediately, go to the Assurity Customer Care Centre with your unique FIN Card. You can visit the Customer Care Centre at DUO Galleria, 7 Fraser Street, #B3-22/23/24, Singapore 189356 from Monday to Friday: 8:00 a.m. - 6:00 p.m. and Saturday: 8:00 a.m. to 2:00 p.m.

    If you are still waiting for your token after seven days you can get in touch with Assurity's helpdesk at helpdesk@assurity.sg or +65 6566 3539 or you can visit Customer Care Centre individually with your unique NRIC/FIN card.

    Charges Applied for OneKey Token

    Permanent Residents and citizens of Singapore do not have to pay when they are setting up their token for the first time. If you are a citizen staying outside Singapore, your token will be delivered to your address abroad, free of cost. Foreign Identification Number (FIN) holders will have to pay S$15 to Assurity when registering for the token.

    Managing 2FA and Account Details

    Over time, you will have to carry out certain steps to manage your SingPass 2FA account and token. Here is a list of tasks that you will have to perform under various circumstances:

    • If your token has a dead battery, you must visit the Customer Care Centre with your FIN/NRIC card. An officer will help you in assessing your token’s condition.
    • If your OTP is not accepted, you will have to press the green ‘OTP’ button in your token to generate a new OTP.
    • If you misplace your token, you must pay a replacement fee of S$15. If you are living overseas, you will have to pay an additional amount of S$35 for delivery.
    • Even if you are travelling abroad you will be able to use your Singapore-registered mobile overseas and use SMS 2FA to get notifications.
    • If you have a new OneKey Token you will have to update it in SingPass by taking the following steps:
    1. Log in to your account on www.singpass.gov.sg.
    2. Click the 'Manage 2FA' icon.
    3. Select the 'Update' button next to the OneKey Token serial number.

    Make sure your new token is with you when the One-Time Password is generated for verification.

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