• How Does SingPass Work

    SingPass stands for Singapore Personal Access and was a service launched in 2003. The service was launched to simplify transactions with government agencies. SingPass users can carry out digital transactions with over 60 government agencies by using just their SingPass ID with only one password to remember.

    Singaporean citizens, Permanent Residents, employment pass holders, dependant pass holders and LTVP+ holders among others are eligible to hold a SingPass ID provided they have attained the minimum age of 15 years.

    Users, both local and overseas, can get a SingPass by registering for one on the SingPass website. Users must click on the ‘Register Now’ option and upon successful registration; the SingPass password is mailed to their residential address within a period of 4 working days.

    How does SingPass work?

    Enter the SingPass ID

    • Users must first login with their SingPass ID and password to carry out any applicable transaction. The default SingPass ID is the NRIC or FIN of the user. Users who are Singaporean citizens or Permanent Residents will have to enter their NRIC number or CPF unique account number as their SingPass ID.
    • Users who are holding a Personalised Employment or Employment pass, or an S-Pass or holding a work permit or a dependant pass must use their FIN or Foreign Identification Number as the SingPass ID.
    • For users who have forgotten their SingPass ID, it can be retrieved by clicking on the ‘Retrieve SingPass ID’ option found on the SingPass website. Once the user has successfully entered and verified their information, the ID will be sent to the users’ registered mobile phone or email ID. Users can also visit their nearest SingPass Counter to request for retrieval of SingPass ID. Users will have to carry with them all the required supporting documents to verify their information.

    Enter the SingPass password

    • Users will have to enter their password as well. In case they have forgotten their SingPass password, they have to click on the ‘Change My Password’ option found on the SingPass website. Users will then receive a one-time password or OTP sent either to their registered email ID or mobile number. The OTP will have a validity period of only two minutes post which users will be required to start the process again.
    • Users must then enter their OTP and upon successful verification will have to enter their new password.
    • When creating a new password, users must ensure that it does not match any of their previous 5 passwords. The password must contain a minimum of 8 to 24 characters. These have to be alpha-numeric. The password must have at least 1 number and 1 letter in it. It can contain capital letters and special symbols as well. The New password will be sent via mail to the registered address of the user.

    Reset through 2FA

    • If the user has set up their 2FA (SingPass 2 step verification), they can reset their password immediately by visiting www.singpass.gov.sg and clicking the menu tab. Under this they need to select the ‘Reset Password’ option. The online method resets the password immediately and eliminates the need to visit a SingPass counter or wait for the password to arrive in the mail.

    For further help or assistance with any query, users can contact the SingPass Helpdesk at +65 6643 0555 or send an email to support@singpass.gov.sg

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