SingPass is a platform that allows you to carry out digital transactions with over 60 government agencies such as ACRA, HBD, and ICA with a single login and password. As such it is important to know how to retrieve your login ID or password in case you have forgotten your ID. IDs that have been left dormant for a period of 3 years or more are also automatically reset which would require you to retrieve your ID again. The following steps outline how to reset your login ID.
Forgotten login ID
- The login ID by default is a user’s NRIC or FIN. If you are a Singaporean citizen or a Permanent Resident, your NRIC or Fin number is your SingPass ID. In certain cases, applicants can also have their CPFB Unique Account Number set as their SingPass ID.
- IF you are holding a personalised employment pass or an S-Pass or have a work permit, then your FIN or Foreign Identification Number is your default SingPass ID.
- Forgotten IDs can be retrieved by going to the SingPass website and clicking the ‘Retrieve SingPass ID’ option. You will be prompted to enter in certain fields of information. Once the information has been verified the new ID will be sent to your registered mobile number or email ID.
- You could also visit your nearest SingPass counter and request for retrieval of your ID. You must carry certain documents for verification purposes. Once the verification is complete you will be issued your login ID.
- Offline reset: You can change your password offline by visiting your nearest SingPass counter and requesting for a new password. You must carry certain documents to serve as identification proof. Once your particulars have been verified, you can pick up the new password at the counter.
- Online rest: You can change or reset your password online by clicking on the ‘Change My Password’ option found on the SingPass website. An OTP will be generated and sent to your registered mobile number or email ID. Once the OTP has been authenticated, you can enter your new password. The new password that is generated will be sent via mail to your registered address. The password should be sent within 4 working days of applying for the new password. Keep in mind that the OTP is valid for a period of 2 minutes and must be verified within this window. Failure to verify within the stipulated timeframe will result in having to repeat the process from the start.
- 2FA reset: If you have your 2FA set up, you can have your password reset immediately online. You can reset the password through 2FA by going to www.singpass.gov.sg and clicking on 'Menu' and on 'Reset Password'. It can be found under the 'Services' tab. Once you have entered the required fields of information and the OTP generated has been verified, you can enter your new password and it will be reset immediately.
Points to note:
The password should be 8 to 24 characters long and must have a capital letter, a number, and a special character. The new password cannot match your last 5 passwords. It can also not be the same as your login ID. It should not be easy to guess such as your birthday or your telephone number.