• Singapore Personal Access Service

    SingPass Account

    SingPass is the abbreviated form of Singapore Personal Access, a single account which can be used by anyone who needs to make transactions with the Government of Singapore or its allied services. SingPass was introduced in March 2003 and is managed by the Government Technology Agency (GovTech). According to a report on Straits Times, more than 3 million people use SingPass in Singapore and around 60 million transactions are done on an average through SingPass every year.

    Benefits of SingPass

    • SingPass can be used for transactions with more than 60 government agencies.
    • It is easy to get a SingPass account. You only need to have a valid government identification document, such as NRIC, Employment Pass or Work Permit.
    • You don’t have to remember multiple usernames and passwords for various websites related to the government.

    Who can apply for SingPass

    You need to be at least 15 years old to apply for SingPass. You can be a Singapore citizen, permanent resident, or any kind of Pass or Permit holder who needs to pay the government using electronic services.

    How to apply for SingPass

    You can apply for SingPass online as well as offline. To apply online, should go to the SingPass website, and to apply offline, you need to visit the SingPass Counter nearest to you. You need to have all the relevant identity documents with you – such as NRIC or a valid Pass issued by the Ministry of Manpower – before applying for a SingPass account.

    SingPass Two Factor Authentication (2FA)

    From July 2015, the government has enhanced SingPass security by introducing the Two Factor Authentication, or 2FA. This is basically a double fortification for your SingPass logins, in order to prevent hacking and identity thefts by cyber attackers. The 2FA verification happens only for certain sensitive government transactions such as tax filing, CPF e-Services, Workfare portal, Child consent portal, etc.

    Under the 2FA system, apart from your SingPass password, you will also be required to enter a One-Time Password (OTP). The OTP is generated when you enter your password to log in through SingPass to one of the selected government services. This OTP is sent via SMS to your registered mobile number, or to your registered email address. OTP could also be generated through a OneKey token. The OTP expires after two minutes, so the process has to be done quickly, or you’ll have to request for an OTP again.

    From February 2016, auto-registration of SingPass users for the SMS 2FA system was initiated. But in case you have not been auto-enrolled into the system, you can do so manually. For OneKey tokens, manual registration is necessary.

    You can set up a 2FA for your SingPass account by logging in to your profile and going to the ‘Set Up 2-Step Verification (2FA)’ menu option. You can either set up an SMS OTP or a OneKey Token OTP system. When you register for the 2FA service, you will be sent a PIN and token via mail to your registered address. The mail should reach you within 7 business days, and you need to activate the 2FA using the given PIN/token.

    How to change or reset SingPass password

    Once you have activated your SingPass, you can retrieve your SingPass password by going to the website and clicking on ‘Forgot SingPass ID or Password’. If you don’t have access to the website, you may visit the SingPass Counters anywhere in Singapore. You need to submit your NRIC or other details online and carry the required documents with you to the counters, for successful resetting of ID and password.

    To change or reset your password, you need to go to SingPass website and select the ‘Change My Password’ or ‘Reset Password’ option from the Services menu. You will get an OTP, which can be used to verify your request to change the password. If you have not activated your 2FA, then you will have to request for a password change, which will be sent to you via mail in 4 business days.

    Where to use SingPass

    The SingPass ID and password can be used to access government and related services such as:

    • Access myCPF Online Services
    • Buy your credit report on CBS
    • Subscribe to myCredit Monitor on CBS
    • Log in to IRAS e-Services Authorisation System (EASY)
    • Log in to IRAS myTax Portal
    • Log in to IRAS e-Stamping portal
    • Log in to myHDB e-Services
    • Renew your Employment Pass, S Pass, Work Permits, etc.
    • Apply for Driving Licence
    • Register your company
    • Book your HDB season parking and renew it
    • Access Child Care Services on childcarelink.gov.sg
    • Access e-Services of the Silver Support Scheme
    • Log in to Numbers Online Registration System
    • Log in to e-Services of the Singapore Civil Defence Force
    • Check statement of Workfare Income Supplement and Workfare Training Support schemes

    These are just a few examples. You can use SingPass for almost every government transaction in Singapore, making the process simpler and convenient for you.

    SingPass expiry

    If you do not use your SingPass for a long time, the tech team will deactivate your account. If you want to retrieve your account, you can reset your password either online or at a SingPass Counter.

    SingPass Hotline

    You can contact the SingPass helpdesk team for any query related to the system in one of the following ways:

    • Call the SingPass Hotline on +65 6643 0555. The hotline is active from 8:00 a.m. to 8:00 p.m. between Monday and Friday, and from 8:00 a.m. to 2:00 p.m. on Saturday. The line will be closed on public holidays and Sundays.
    • Send an email to support@singpass.gov.sg.
    • Go to a SingPass Counter near you. There are over 44 counters all over the island.

    Another option is to fill in the feedback form on the SingPass website (https://www.singpass.gov.sg/singpass/feedback/feedbackform). The feedback will be sent to the team concerned and optimal measures will be taken for resolving your issues.

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