OCBC Bank Singapore customers can now check their bank details by using Apple’s virtual assistant, Siri. Personal banking customers can also make payments by instructing Siri and then authenticating it with the help of fingerprint or facial recognition software available on iPhones.
BankBazaar Singapore – February 23, 2018
Singapore: OCBC Bank’s retail banking customers will now be able to use Siri, Apple’s virtual assistant, to check their account balances, card details, and make instant e-payments to any bank in Singapore, even those not linked to the PayNow Service. PayNow is a peer-to-peer nationwide service that allows Singaporeans to transfer funds using their NRIC or mobile numbers.
This innovation by OCBC’s in-house mobile developer and E-Business teams comes in response to an increasing number of people using voice assistants on their mobiles. Personal banking customers can now check banking details just by saying, “Hey Siri, what is my account balance?”
With the latest version of the OCBC Pay Anyone app, customers can also make payments by instructing Siri how much of money to send and whom to send it to. They can then authenticate their payments and transactions by using fingerprint or facial recognition (facial recognition authentication is available only on iPhone X devices).
OCBC’s Head of E-Business Singapore, Mr Aditya Gupta stated that this service is a major banking milestone that makes natural language voice-activated payments a reality.
This is not the first time that OCBC has worked towards integrating their users’ natural behaviour with digital services. In March 2015, they launched OCBC OneTouch which introduced biometric authentication to access bank details.
In March 2016, customers of the bank were able to conduct banking activities using their Apple watch and in November of the same year, they improved their Pay Anyone app which enabled OCBC customers to directly send money through Apple’s iMessage feature. Android users could use this feature by using the OCBC Keyboard by August 2017. In November 2017 they launched OCBC OneLook on their mobile app which leveraged fingerprint and facial recognition software.
The bank’s Pay Anyone e-payment service users saw an increase of more than 150% since early 2017, giving a thrust to Singapore’s smart nation ambitions.