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    Credit Card BYTES FROM OUR KITCHEN

    OCBC Credit Card Hotline

    OCBC is a global bank with key focus in Asian markets, including Singapore. It one of the oldest banks in Singapore. OCBC offers 12 different credit cards include OCBC 365 Credit Card, OCBC Titnam Credit Card, OCBC Frank Card, OCBC Voyage Card and more to choose from.

    OCBC Credit Card Hotline Numbers

    • 24x7 hotline service for Credit Cards
      • Singapore: 1800 363 3333
      • Overseas: (65) 6363 3333
    • For Premier Banking customers:
      • Singapore: 1800 Premier/1800 773 6437
      • Overseas: (65) 6530 5930
    • Hotline for Business Banking (only between Monday and Friday, barring public holidays, from 8.30am to 6.00pm):
      • +65 6538 1111

    OCBC Credit Card Customer Support

    • Email: OCBC bank invites all customer queries via their customer feedback form on their website. https://www.ocbc.com/eforms/PersonalBankingCustomerFeedback/
    • Customer Care Postal Address: OCBC Bank, 65 Chulia Street, #01-00, OCBC Centre, Singapore-049513

    OCBC Credit Card Activation

    OCBC Credit Cards activation for Singapore

    • Using Hotline Service: 24x7 hotline service for Credit Cards
      • Singapore: 1800 363 3333
      • Overseas: (65) 6363 3333
    • SMS Activation:
      • Type “ACT space ” and send it to 72323.
      • If overseas, send the SMS to the number +65 93272323.
    • Online Activation: Cardholders can visit the internet banking portal of OCBC and get their credit card activated by filling in the required details. https://internet.ocbc.com/cardactivation/

    Credit Card Activation for Overseas use:

    • Online Activation (OCBC Online Banking):
      • Cardholders can login to the online banking portal with their PIN and access code.
      • Go to the "Customer service" section.
      • Select the option "Overseas card use".
      • Check/uncheck the correct boxes to activate/deactivate and follow further instructions.
      • Enter the OTP received via SMS on prompt and proceed.
      • Activation/deactivation of credit card is immediately confirmed with online banking.
    • Mobile activation (OCBC Mobile Banking):
      • Cardholders can login to OCBC’s Mobile Banking App using their PIN and access code.
      • Go to the "Menu" section and click on “More services”.
      • Check/uncheck the correct boxes to activate/deactivate and follow further instructions.
      • Enter the OTP received via SMS on prompt and proceed.
      • Activation/deactivation of credit card is immediately confirmed with Mobile App.
    • SMS Activation:
      • For activation: Cardholders can send the following SMS to 72323 if in Singapore or to +65 9327 2323 if overseas, “ATM NRIC Card’s last 4 digits ACTIVATE. The bank will send an SMS within 6 hours regarding activation status.
      • For deactivation:  Cardholders can send the following SMS to 72323 if in Singapore or to +65 9327 2323 if overseas, “ATM NRIC Card’s last 4 digits DEACTIVATE. The bank will send an SMS within 6 hours regarding activation status.
    • OCBC Mobile Banking App’s SMS Assist:
      • Cardholders can login to OCBC’s mobile banking app and select “SMS Assist”.
      • Click on “Manage overseas cash withdrawal”.
      • Key in their details.
      • Select either “Activate” or “Deactivate”.
      • Enter the One-Time Password (OTP) they received via SMS to proceed ahead.
      • Cardholders will receive an SMS within 6 hours regarding activation status.

    OCBC Credit Card Cancellation

    Lost/Stolen Card: To report the loss of an OCBC credit card, cardholders can call 1800 363 3333 at time to get the card blocked.

    Bill Dispute: To raise a dispute regarding any charge in an OCBC credit card, cardholders need to,

    • Fill up and print OCBC’s Dispute Declaration Form.
    • Attach supporting documents if required.
    • Mail, email or fax the set to OCBC.
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