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    ICBC Credit Card Hotline

    Industrial and Commercial Bank of China (ICBC Bank) has several branches in Singapore and is one of the premier China-based banks in the country. The bank offers 4 credit cards – ICBC Visa Dual Currency Credit Card, ICBC Koipy Dual Currency Credit Card (Gold and Platinum), and ICBC UnionPay Dual Currency Credit Card.

    ICBC Credit Card Hotline Numbers

    The important hotline numbers you need to know for ICBC credit card services are:

    Customer service hotline

    +65 6369 5588 (24x7)

    +65 6769 5588 (Monday to Friday 9 am to 6 pm)

    Private banking hotline

    +65 6436 6506

    Queries on ICBC Koipy Dual Currency Credit Card

    +65 6794 9114 (Monday to Friday 9 am to 6 pm)

    WeChat ID: koipy008

    ICBC Credit Card Customer Support

    You can contact the customer care of ICBC bank through the following means as well:  

    • Email to credit_card_centre@sg.icbc.com.cn
    • Send a fax to +65 6557 2539
    • Send a mail or visit the address:

    Credit Card Department

    Industrial and Commercial Bank of China, Singapore Branch

    6 Raffles Quay #13-01, Singapore 048580

    Apply for ICBC Credit Card

    If you want to get an ICBC credit card, you can apply in the following ways:

    1. Online through the bank’s website – on a computer or through your smartphone;
    2. By downloading the relevant forms from the bank’s website, filling them up and sending them along with the required documentation, to the bank’s Credit Card Department through snail mail.
    3. By going to one of the branches and submitting the application form and documents there.

    ICBC Credit Card Activation

    Before you start using your credit card, you need to activate the card for use. Credit cards are sent in an inactive mode to prevent unauthorised use and fraud on the card before it reaches you. Similarly, you need to activate your card’s magnetic stripe for overseas use if you are going out of Singapore and will need to use the card. Magnetic stripes are not in use in Singapore any more (we use the EMV chip), but the stripe might be needed in another country.

    To activate an ICBC credit card for first use or for overseas use, you can do one of the following:

    • Log in to your Internet Banking.
    • Call the 24x7 customer service hotline.
    • Go to an ICBC bank branch.

    Once you are back from your foreign trip, it is recommended to deactivate the magnetic stripe so that fraudulent transactions don’t occur in case you lose the card or it gets stolen from you.

    ICBC Credit Card Cancellation

    In order to cancel your credit card and terminate your account, you need to inform the bank in writing and send your credit cards back in cut-up condition. You also have to pay all your overdue bill balance and redeem your rewards before closing to prevent losing the points or cashback. Supplementary credit cards have to be closed by the primary cardholder. 

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