Important Immigration & Checkpoints Authority Hotlines

The Immigration & Checkpoints Authority or ICA is tasked with the important function of securing the borders of Singapore. They protect the island-nation against undesirable elements that may enter via air, land, or sea.

If you ever need to get in touch with ICA for any queries you may have or to report offences, use the contact details listed below.

Contact Addresses and Numbers

Department & address Contact number or fax Working hours
Main office ICA Building 10 Kallang Road Singapore 208718 (adjacent to Lavender MRT) Fax: 6298 0837 Or 6298 0843 Call centre: 6391 6100 Mon-Fri: 8:00 a.m. to 5:00 p.m. Saturdays: 8:00 a.m. to 1:00 p.m. Sundays & public holidays: Closed. Call centre timings: 24 hours.
Immigration offender hotline Telephone: 1800 391 6150 Mon-Fri: 8:00 a.m. to 5:00 p.m. Saturday, Sunday, and public holidays: Closed.
ICA Quality Service Manager Telephone: 1800 298 8985 Mon-Fri: 8:00 a.m. to 4:30 p.m. Saturdays: 8:00 a.m. to 12:30 p.m. Sundays & public holidays: Closed.

So, there you have it. Use the contact information to get any niggling queries answered. Or call the hotline if you see an offence and need to report it.


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