• Great Eastern Travel Insurance Singapore Review

    Great Eastern offers three different insurance policies- TravelSmart Premier, Travel E@sy and Explorer (provided in partnership with OCBC). With Great Eastern, you will get a wide array of benefits that include an extension of coverage for up to 30 days, home content protection, 24/7 international emergency assistance and more. You can enjoy a stress-free vacation at an affordable price with Great Eastern.

    Options Available with Great Eastern Travel Insurance

    There are three different policies offered by Great Eastern travel insurance and there are different plans under each policy. There are seven different plans in total. As part of the Explorer policy, you will get Starter, Essential and Ultimate. With the TravelSmart Premier policy you will get Basic, Classic and Elite while you only have a single plan with the Travel E@sy policy.

    TravelSmart Premier: Basic Plan Key Highlights

    • Get up to S$350 if you need Traditional Chinese Medical (TCM) treatment while you are on your trip.
    • If you are confined to a hospital overseas, you will get up to S$5,000.
    • You will get up to S$10,000 for repatriation of mortal remains.

    If you do not want to spend too much on your travel insurance premium, but would like to have some form of protection for any travel inconveniences that you might face, you can opt for the basic plan. If you are a victim of an act of terrorism while you are overseas, you will get a terrorism extension cover of up to S$100,000. If you lose your travel documents or cash while you are abroad, get up to S$2,500.

    Personal Accident Overseas Medical Expenses Travel Delay Delayed Baggage Loss of Baggage and Personal Effects
    Up to S$100,000 Up to S$100,000 Up to S$1,000 Up to S$200 Up to S$2,500

    TravelSmart Premier: Classic Plan Key Highlights

    • Get up to S$5,000 when you lose your travel documents or cash while you are overseas.
    • Get up to S$250 if there is a burglary or fire in your house while you are on your trip (for loss of money).
    • If your credit card is used in a fraudulent manner when you are abroad, you will get up to S$1,000.

    If you feel that you need something more than just the basic coverage, you can purchase the Classic Plan as you will get more benefits both in terms of money and the coverage. For example, you will get up to S$2,000 for emergency dental treatment when you are overseas which is not available with the Basic Plan. If you are hospitalised after you return from your trip, you will get a maximum of S$1,000. If you require repatriation of mortal remains, you will get up to S$50,000.

    Personal Accident Overseas Medical Expenses Travel Delay Delayed Baggage Loss of Baggage and Personal Effects
    Up to S$200,000 Up to S$300,000 Up to S$1,200 Up to S$1,000 Up to S$5,000

    TravelSmart Premier: Elite Plan Key Highlights

    • You will get a double indemnity benefit of up to S$600,000 when you use public transport while overseas.
    • If you require emergency dental treatment while you are overseas, you will get up to S$5,000.
    • You will get up to S$15,000 if your trip is cancelled.

    If you wish to have the best coverage while you are overseas, then you can opt for the Elite Plan. With this plan, you will get maximum benefits both in terms of money and the coverage offered. For example, if the flight you have taken is diverted that results in a delay, you will get up to S$800. If you lose your travel documents or money while you are overseas, you will get up to S$5,000. When you want to make an emergency telephone call while you are abroad, get up to S$200.

    Personal Accident Overseas Medical Expenses Travel Delay Delayed Baggage Loss of Baggage and Personal Effects
    Up to S$300,000 Up to S$500,000 Up to S$1,200 Up to S$1,200 Up to S$5,000

    Travel E@sy Key Highlights

    • Get up to S$30,000 if you are confined in a hospital overseas.
    • If a family member has to visit you if you are hospitalised overseas you will get up to S$6,000.
    • If your trip is postponed, you will get a benefit of up to S$1,000.

    With Travel E@sy, you will be adequately covered when you go for a trip overseas. There is even a 24/7 SOS hotline number which you can use if you require any emergency assistance services while you are overseas. Other benefits include emergency telephone charges of up to S$100. If you lose your travel documents or cash overseas, you will get up to S$5,000. The contents of your home will be protected with a coverage of up to S$2,000 when you travel.  

    Personal Accident Overseas Medical Expenses Travel Delay Delayed Baggage Loss of Baggage
    Up to S$100,000 Up to S$200,000 Up to S$1,000 Up to S$1,000 Up to S$3,000

    Great Eastern Explorer: Starter Plan Key Highlights

    • Get up to S$300,000 if there is an accidental death on public transport while you are abroad.
    • Get up to S$20,000 if you are confined in a hospital overseas.
    • Get up to S$5,000 if your trip gets curtailed for reasons beyond your control.

    You can purchase this plan if you are not looking for an extensive coverage as you will only get the most basic benefits. For example, you will not get coverage for any leisure sports activities on your trip. However, you will get up to S$3,000 if you lose your travel documents such as passport while you are abroad. Also, if your credit card is used fraudulently, you will be entitled to an amount of up to S$1,000. If your trip is curtailed or interrupted because your flight was hijacked, you will be eligible for an amount of up to S$7,500.  

    Personal Accident Overseas Medical Expenses Travel Delay Delayed Baggage Loss of Baggage and Personal Effects
    Up to S$150,000 Up to S$300,000 Up to S$1,000 Up to S$1,000 Up to S$3,000

    Great Eastern Explorer: Essential Plan Key Highlights

    • Get up to S$30,000 if you are confined in a hospital overseas because of an injury or sickness.
    • Get up to S$100,000 if you need to repatriate mortal remains.
    • Get up to S$10,000 if your trip is cancelled because of reasons beyond your control.

    If you wish to enjoy better benefits than the Starter Plan, you can opt for the Essential Plan as you will get wider coverage. For example, in the case of accidental death in a public transport vehicle overseas, you will get up to S$600,000. If you want to make an emergency phone call from a foreign country, you will get up to S$200. If you trip gets cancelled by any chance, you will get an amount of up to S$10,000. In addition, you will also enjoy optional add-ons such as rental vehicle excess, home contents protection, sports equipment cover and more.

    Personal Accident Overseas Medical Expenses Travel Delay Delayed Baggage Loss of Baggage and Personal Effects
    Up to S$300,000 Up to S$500,000 Up to S$2,000 Up to S$1,600 Up to S$5,000

    Great Eastern Explorer: Ultimate Plan Key Highlights

    • If you are a victim of credit card fraud while you are overseas, you will get an amount of up to S$3,500.
    • If your trip gets cancelled before you even leave Singapore, you will get a compensation of up to S$15,000.
    • If a family member has to visit you when you are hospitalised during your trip, you will get up to S$20,000.

    With the Ultimate Plan, you will get the most comprehensive coverage. For example, if you lose your travel documents like your passport during your trip, you will get an amount of up to S$7,500. If you miss your connecting flight at the point of transfer because of reasons beyond your control, you will get an amount of up to S$300. If you are confined in a hospital overseas because of a sickness or injury that you sustained during your trip, you will get up to S$40,000.

    Personal Accident Overseas Medical Expenses Travel Delay Delayed Baggage Loss of Baggage and Personal Effects
    Up to S$500,000 Up to S$700,000 Up to S$3,000 Up to S$2,000 Up to S$7,500

    Promotions That Can Help Save on Premiums

    • A discount of 53% on insurance premium for single-trip plans with Explorer. This offer is valid only until 16 September 2018. This offer cannot be used in conjunction with other offers.
    • A discount of 50% on insurance premium for single-trip plans with Travel E@sy. This offer is valid only until 15 September 2018. This offer is applicable only if you purchase the insurance online and enter the promo code TG2110. This offer cannot be used along with other offers.
    • A discount of 30% on insurance premium for annual multi-trip plans with Explorer. This offer is valid only until 16 September 2018. This offer cannot be used in together with other offers.
    • A discount of 10% on insurance premium for annual multi-trip plans with Travel E@sy. This offer is valid only until 15 September 2018. This offer is applicable only if you purchase the insurance online and enter the promo code AG2110. This offer cannot be used in combination with other offers.

    What You Can Expect From Great Eastern Travel Insurance

    Plan/Maximum Coverage TravelSmart Premier Basic TravelSmart Premier Classic TravelSmart Premier Elite Explorer Starter Explorer Essential Explorer Ultimate Travel E@sy
    Medical expense cover in Singapore Up to S$5,000 Up to S$15,000 Up to S$25,000 Up to S$15,000 Up to S$25,000 Up to S$35,000 Up to S$10,000
    Emergency medical evacuation Up to S$100,000 Up to S$1 million Up to S$1 million Up to S$1 million Up to S$1 million Up to S$1 million Up to S$1 million
    Travel inconvenience cover Up to S$2,000 Up to S$10,000 Up to S$15,000 Up to S$7,500 Up to S$10,000 Up to S$15,000 Up to S$10,000
    Pre-existing medical conditions NA NA NA NA NA NA NA
    Women’s benefit NA Up to S$2,000 Up to S$5,000 NA NA NA NA
    Personal liability cover Up to S$500,000 Up to S$1 million Up to S$1 million Up to S$500,000 Up to S$1 million Up to S$1 million Up to S$1 million
    Additional cover   Terrorism cover Car rental excess benefit Home protection Golf advantage Pet care Leisure Adventurous Activities Cover Terrorism cover Car rental excess benefit Home protection Golf advantage Pet care Leisure Adventurous Activities Cover Sports equipment cover Top-Up Cover for netbooks, laptops and tablets under baggage loss Car rental excess benefit Home contents Sports equipment cover Top-Up Cover for netbooks, laptops and tablets under baggage loss Car rental excess benefit Home contents Sports equipment cover Top-Up Cover for netbooks, laptops and tablets under baggage loss Car rental excess benefit Home contents Home contents Terrorism cover Car rental excess benefit Hijack allowance

    What is Not Covered: General Exclusions

    • Dental surgery unless caused by an accident.
    • Mental and nervous disorders.
    • Engaging in naval, air force, military, police or civil defence training.
    • When you travel through air or sea other than as a customer on a passenger carrying shipping line or airline.
    • Suicide or self-harm.
    • Any illegitimate or illegal act carried out by insured individuals.
    • Consequential loss or damage of any kind.
    • Any injury or sickness caused as a result of nuclear or any other radioactive exposure.
    • Hazardous manual work of any nature that involves the use of machinery and tools.

    Things to Consider Before Getting Great Eastern Insurance Policy

    • An individual between the age of 10 and 17 years can only apply if the proposal is prepared in the guardian’s name.
    • To be eligible for this insurance policy, your trip must commence in Singapore.
    • You must not travel against the advice of a medical practitioner.
    • Any previous refusal imposed by an insurer must be mentioned at the time of purchasing the policy.
    • No refund will be offered if you cancel after the commencement of the policy.
    • If you have multiple travel insurance policies with Great Eastern, the policy with the maximum benefit will be applicable.
    • All insured individuals must have a Singapore domicile and be a citizen of Singapore, PR or a foreigner with a valid work permit, employment pass or dependent pass.

    Here’s How You Can Buy Great Eastern Travel Insurance

    You can purchase Great Eastern travel insurance policies online. You will have to get a quote first by entering information such as your trip details, the number of travellers, the plan you wish to choose, the duration of your trip. You will get the travel insurance policy and it will be activated instantly once you make the full payment.

    You can purchase also Great Eastern Explorer through OCBC online banking or you can call at (65) 6586 7411 during working hours from Monday to Friday.

    How to File a Travel Insurance Claim

    If you wish to make a claim, you can do so online by selecting an option from the dropdown menu and submit the form online together with relevant documents. You just have to follow the step-by-step guide to submit your travel insurance claim. You can also call your insurance advisor in case you need any help. If you wish to make a claim by physically submitting the form, you will have to take the following steps:

    • Download the claim form from the website and take a printout.
    • Fill in all the relevant sections.
    • Attach all original bills and invoices together with all the relevant documents.
    • Mail the claim to Claims Department, Great Eastern General Insurance Limited, 1 Pickering Street, #01-01 Great Eastern Centre, Singapore 048659.

    Great Eastern Travel Insurance Hotline

    You can call the following hotline numbers if you need any assistance regarding your travel insurance:

    Phone number
    • Explorer:  (65) 6586 7411
    • TravelSmart Premier: +65 6248 2638
    • Travel E@sy: 65 6248 2888
    • Product Enquiries: +65 6248 2211
    • Customer Service: 1800 248 2888
    Email address
    Fax
    • 65 6327 3080

    Frequently Asked Questions

    Q. How much will I get if I lose my jewellery while I am overseas with TravelSmart Premier?

    A. You will get up to S$500 if you lose your jewellery overseas or if it gets stolen with TravelSmart Premier.

    Q. Is there any automatic extension of cover with Great Eastern travel insurance policy?

    A. You will get an automatic extension of up to 30 days without paying anything extra only if you are quarantined or hospitalised overseas. If your flight is delayed or if the airport is shut, you will get an automatic extension of up to 7 days.

    Q. Will I be covered for any leisure adventurous activities?

    A. Yes, you will get coverage for activities such as bungee jumping, paragliding, sailing, skydiving and more, provided you indulge in these activities for leisure purposes only and under the guidance of qualified instructors.

    Q. Will I get any pet care benefit with TravelSmart Premier?

    A. Yes. To take care of your pet dog or cat while you are away, TravelSmart Premier offers a benefit of up to S$250.

    Q. Is there any benefit offered if an insured person is kidnapped or taken hostage in a foreign country?

    A. Yes. With Travel E@sy, you will get up to S$5,000 if an insured person in your policy is either kidnapped or taken hostage on the trip.

    Q. What is the duration of coverage for a single-trip cover?

    A. You will be covered for a period of up to 182 consecutive days for a single-trip cover.

    Q. How much will I get if my laptop is damaged during my overseas trip with Explorer?

    A.  You will get up to S$1,000 if your laptop is lost or damaged during your trip with Great Eastern Explorer. For other electronic gadgets like mobile phones, you will get up to S$500.

    Q. How much will I get if my trip is postponed indefinitely with Great Eastern Travel E@sy?

    A. You will get up to S$1,000 if your trip is postponed indefinitely with Great Eastern Travel E@sy.

    Q. What is the maximum duration of coverage that you will get for an annual multi-trip plan?

    A. You will be covered for up to 90 continuous days for an annual multi-trip plan.

    Q. Can a person over 70 years be eligible for an annual multi-trip plan?

    A. No. Individuals who are 70 years old and above are eligible only for single-trip policies.

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