FWD Health Insurance

FWD provides a comprehensive health insurance policy that ensures that you are covered not only in Singapore but all over the world.  You can be covered under this plan even if you have to move abroad due to a job posting or any other such reason. You can enjoy cashless claims with this international health insurance, whenever and wherever you want. Further, you can choose a plan that is most suitable for your needs and budget.

Key Benefits

By purchasing this health insurance, you are entitled to a number of different benefits all over the globe. Some of the benefits offered by this plan are:

  • You are free to choose where you receive treatment all over the globe.
  • If you don’t make a hospital claim for 2 years, your annual limit will be doubled.
  • Receive adequate cover in the case of accidental death or disability.
  • A dedicated 24-hour hotline for medical emergencies and evacuations.
  • If you use up all your annual limit, it will be automatically topped up to accommodate for any accidental hospitalisation.

The benefit that you receive depends on the annual limit plan that you choose to go with. Some of the benefits are as given below:

Annual Limit S$100,000 S$250,000 S$500,000 S$1,000,000 S$2,000,000 S$3,000,000
Daily room & board Single or Shared Room
Daily cash benefit    S$100 S$100 S$150  S$150 S$200 S$200
Hospital Charges  Fully paid Fully paid   Fully paid Fully paid Fully paid Fully paid
Worldwide Emergency Treatment Illness- S$25,000
Accident – Fully Paid
Dental cover    Fully paid  Fully paid  Fully paid  Fully paid  Fully paid  Fully paid
Organ transplant    Fully paid  Fully paid  Fully paid  Fully paid  Fully paid  Fully paid
Kidney Dialysis N/A N/A S$20,000 S$30,000 S$50,000  Fully paid
Pre-hospitalisation cover 90 Days
Post-hospitalisation cover 90 Days

Exclusions

This section is about all the situations which are excluded from this policy offer. Some of the claims which you are not covered for are as follows:

  • Any case arising from pre-existing medical conditions which were not disclosed before the commencement of policy.
  • Cases like abortion or miscarriage are not covered, unless there is an immediate threat to the mother’s life.
  • Cases arising due to the consumption or use of alcohol, drugs and other such illegal activities.
  • Treatment for any psychiatric or psychological conditions.
  • Incidents arising due to participation in sporting activities or willing exposure to dangerous situations.
  • For injuries occurring because of acts of war, terror or riots.

Eligibility Criteria

You need to meet some conditions in order to be able to get covered under this insurance policy. The eligibility criteria are as follows:

Policyholder

  • You should be a Singapore citizen, PR or a foreigner with a valid employment pass.
  • You must be between 18 and 65 years of age at the time of application.

Dependant

  • For a legal spouse, they have to be below the age of 65 years.
  • Your children must be between 31 days and 21 years of age.

How to Buy

You can purchase this policy by visiting the website and filling the online form.

How to Make a Claim

  • You can go for the direct billing services, in which FWD will directly settle the claim with your doctor or hospital.
  • You can also pay the hospital, and file a claim for reimbursing the amount. You can make a claim from the claims portal on the website.

Documents Required to Make a Claim

You need to provide certain documents while submitting the claims form.

If you want to make a medical claim, you will have to inform the provider within 90 days of the treatment. For accidental death and disability, you will have to file a claim within 30 days of the incident.

You need the following documents to make a claim:

  • Medical report and bills, in English translation if required.
  • Your claim should be pre-authorised. You can do this by calling on hotline number.
  • Police reports.

How to Cancel This Insurance

If you are not satisfied with the policy, you can cancel the insurance within 14 days of the commencement date, by contacting FWD. If you have chosen to cancel your annual plan and there are no claims made in the time period, you are entitled to get a refund of the premium paid. An administrative fee will be deducted to make up for the charges of underwriting the policy document.

Contact Information 

In case of emergency or assistance you can call on +65 6820 8888.

Frequently Asked Questions 

Q. What If I am covered by a government health insurance scheme?

A. The International Health Plan is designed to complement any existing insurance plans. Government plans generally provide only partial cover in certain cases. This health insurance policy adds to it to provide you with full medical cover.

Q Will I be continued to be covered by this insurance plan if I move abroad?

A. Yes, you will continue to be covered. However, some places that make you ineligible are USA, Japan, Canada, and Korea.

Q. Am I liable to inform a change in address or job?

A. It is important for you to FWD about any address or job change. A change in job or address could mean a change in insurance terms if there is a potential risk.

Q. Will I be covered for childbirth?

A. Yes, you can opt to go for the maternity benefit. This provides you cover for delivery and other north related situations.

Q. Can I be reimbursed for vaccinations?

A. Yes, you will be covered for every vaccination and routine doctor visits.

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