DBS Hotline

DBS Hotline Singapore

DBS is one of the largest banks of Singapore, having acquired POSB bank in 1998 and the retail and wealth management divisions of ANZ bank in late 2016. It has over 2,300 self-service banking machines and bank branches, and a customer base of over 4.6 million. It has presence all over Asia. The extensive banking products and services offered by DBS make it one of the best banks on the island and perhaps even in Asia itself.

Among the financial products and services in the DBS kitty are savings and fixed deposit accounts; credit cards and credit line; secured and unsecured loans of all kinds; investment options such as unit trusts, structured investments, equity funds and Supplementary Retirement Scheme; retirement solution such as endowment and money back policies, savings growth, income insurance and medical protection; and insurance products such as travel insurance, motor insurance, mortgage cover, home insurance and endowment cover.

DBS Branches in Singapore

The table below lists all the branches of DBS Bank in Singapore and their contact details:

Branch Name Address Working Hours
Alexandra 460 Alexandra Road, #02-33/34 Alexandra Retail Centre, Singapore – 119963

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Tampines One Tampines 1 - 10 Tampines Central, 1 #03-08/09, Singapore – 529536

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

Great World City 1 Kim Seng Promenade, #02-32 Great World City, Singapore – 237994

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

Aperia 12 Kallang Avenue, #01-24, Singapore – 339511

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Bishan 9 Bishan Place, #01-14 Junction 8 Shopping Centre, Singapore – 579837

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Bedok Blk 210 New Upper Changi Road #01-707, Singapore – 460210

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Thomson 301 Upper Thomson Road, Thomson Plaza, #01-45, Singapore – 574408

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Ang Mo Kio Main 53 Ang Mo Kio Avenue 3, #03-01/27 AMK Hub, Singapore – 569933

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

Ang Mo Kio 53 Ang Mo Kio Avenue 3, #B1-01 AMK Hub, Singapore – 569933

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

Bukit Timah 1 Jalan Anak Bukit, #01-19/20 Bukit Timah Plaza, Singapore – 588996

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

POSB Buona Vista Blk 43 Holland Drive, #01-53, Singapore – 270043

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Buona Vista Corp Blk 43 Holland Drive, #01-55, Singapore – 270043

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Choa Chu Kang Blk 304 Choa Chu Kang Avenue 4, #01-657/659, Singapore – 680304

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

SCAPE 2 Orchard Link, #02-07/08 Scape Building, Singapore – 237978

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

Clementi Blk 450 Clementi Avenue 3, #01-293/295, Singapore – 120450

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Holland V Raffles Holland V, 118 Holland Avenue, #02-05, Singapore – 278997

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Harbourfront 1 Maritime Square, #02-122/123, Harbourfront Centre, Singapore – 099253

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Jurong Point 63 Jurong West Central 3, #B1-47/48/49/50, Jurong Point Shopping Centre, Singapore – 648331

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

Hougang Blk 204, Hougang Street 21, #01-107/111, Singapore – 530204

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Towner Road Blk 101, Towner Road, #01-238/240/242, Singapore – 322101

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Westgate 3 Gateway Drive, #04-36 Westgate, Singapore – 608532

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

Marina Bay Sands 2 Bayfront Ave, #01-30 The Shoppes at Marina Bay Sands, Singapore – 018972

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

NUS Remix 31 Lower Kent Ridge Road, #01-02 Yusof Ishak House, Singapore – 119078

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

MBFC 12 Marina Boulevard, Level 3, MBFC Tower 3, Singapore – 018982

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Parkway Parade 80 Marine Parade Road, #01-12 Parkway Parade, Singapore – 449269

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

Raffles City 252 North Bridge Road, #02-26A/B Raffles City Shopping Centre, Singapore – 179103

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Raffles Place 22 Malacca Street, #01-00 RB Capital Building, Singapore – 048980

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Raffles Place Service Centre 11 Collyer Quay, #02-25, The Arcade, Singapore – 049317

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Plaza Singapura 68 Orchard Road, #B1-25 Plaza Singapura, Singapore – 238839

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

Suntec City 3 Temasek Boulevard, #02-709/710/711, Suntec City Mall, Singapore – 038983

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

Serangoon Garden 1 Maju Avenue, #01-12/13/14/15, Serangoon Garden Village, Singapore – 556679

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

SUTD 8 Somapah Road #01-103, Singapore – 487372

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Tai Seng 26 Tai Seng Street #01-01, Singapore – 534057

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Toa Payoh 520 Toa Payoh Lorong 6, #02-50 Hdb Hub, Singapore – 310520

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

Sports Hub 1 Stadium Place, #01-06/07, Singapore – 397628

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

Woodlands 900 South Woodlands Drive, #02-01 Woodlands Civic Centre, Singapore – 730900

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

Woodlands Service Centre 1 Woodlands Square, #B1-26 Causeway Point, Singapore – 738099

Monday to Friday: 10am to 6pm

Saturday: 10am to 2.30pm

DBS South Bridge Blk 531 Upper Cross Street, Hong Lim Complex, #01-51, Singapore – 050531

Monday to Friday: 8.30am to 4.30pm

Saturday: 8.30am to 1pm

DBS Customer Care helplines

The DBS customer care helpline numbers are given in the table below:

DBS Phone banking and credit card hotline

1800 111 1111 (from Singapore)

+65 6327 2265 (from overseas)

POSB Phone banking and general hotline

1800 339 6666

+65 6339 6666

DBS Wealth Management hotline

1800 221 1111

(65) 6221 1111

DBS Loans hotline (home loan, renovation loan, car loan, education loan) +65 6333 0033 (9am to 5:30pm from Monday to Friday and 9am to 12:30pm on Saturdays)
DBS Phone Banking and General helpline for SME/Corporate Banking

1800 222 2200

+65 6222 2200 (8:30 am to 8:30 pm from Monday to Friday)

SMS Banking 77767

DBS Credit Card Hotlines & TollFree Numbers

The credit card hotline numbers for DBS are as given below:

Hotline for reporting lost/stolen cards

1800 339 6963

(65) 6339 6963

ATM/Debit card hotline

1800 111 1111

+65 6327 2265

24x7 service and support hotline

1800 111 1111

+65 6327 2265

DBS credit card cancellation procedure and help number

You can cancel your credit card using DBS iBanking in the following manner:

  • Sign in to iBanking with your User ID and PIN.
  • Select ‘Messages’ at the top right of the screen and start composing an email to DBS.
  • Enter your six-digit iB secure PIN.
  • Choose ‘Credit Cards’ as topic and ‘Cancel Card’ as subject.
  • Choose the credit card number you want to cancel.
  • Choose the reason for cancellation.
  • Send the email.

Make sure that you’ve redeemed all your points/cash rebates/miles before terminating the card as once you cancel the credit card the rewards obtained will be wiped out. Supplementary cards will also get terminated when you cancel a primary card.

How to change PIN for DBS credit card

You can change your DBS credit card PIN using a Video Teller Machine (VTM) or through internet banking. For VTM, you need to follow this procedure:

  • Insert your credit card and try to enter your PIN. If you enter the wrong PIN, after three or more wrong entries, the VTM will ask you to reset your PIN.
  • Insert your NRIC or scan your passport to authenticate the PIN change.
  • You will be connected to a DBS official who will help you change your PIN.

For iBanking, you need to follow these steps:

  • Sing in to iBanking and go to Messages.
  • Select Compose and enter six-digit iB secure PIN.
  • Choose ‘Credit Cards’ as topic and ‘Credit Card New PIN’ as subject.
  • Choose your credit card number and then ‘Request New Credit Card PIN’.
  • Confirm your request and send the message.

How to change your phone number with DBS

You can update your mobile number and email address through internet banking. The following procedure needs to be followed:

  • Log in to your DBS iBanking account with your user ID, 6-digit secure PIN from your existing phone number and iBanking PIN.
  • Go to ‘Request’ option in the menu and select ‘More Requests’.
  • Under ‘Other Services’, click on ‘Update Personal and Contact Details’.

You can also update the phone number manually by filling up the Personal Details Update Form, signed and attested by you. You can either deliver this directly to your nearest DBS branch or sent via mail to your branch.

What is DBS Premier & Priority Banking?

DBS has three tiers of wealth management and special client accounts. They are:

  • DBS Treasures: This has a devoted Relationship Manager and a group of investment gurus to support your needs. You can avail this if your investible assets are S$350,000 or more.
  • DBS Treasures Private Client: This will give you customised analysis and wealth creation and management solutions. You can avail this if your investible assets are S$1.5 million or more.
  • DBS Private Bank: This is an exclusive banking relationship between you and DBS, which can be used for corporate as well as personal banking. You can avail this if your investible assets are S$5 million or more.
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