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    Maybank DUO Platinum Mastercard for Cash Rebate

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    This Maybank card lets you earn cash rebates on petrol. You can also enjoy exclusive lifestyle privileges and offers with this card.

    Some of the Maybank Duo Platinum Mastercard are:

    • Get a 5% cash rebate on purchasing petrol in Singapore and Malaysia.
    • Get 1 TREATS Point on every S$1 you spend on retail purchases.
    • Convert TREATS Points to DUO Dollars and redeem them for car merchandise, petrol savings, car servicing, and more.
    • Use your DUO Dollars to offset purchase of Nissan or Subaru cars.

    Best suited to: Car owners who want to save more on petrol, car servicing, and merchandise.

    Key Features

    Feature Description
    Annual fee S$120 (Waived for the first three years).
    Cash rebate on petrol 5% on petrol purchases in Singapore and Malaysia
    Reward points on retail spend 1 TREATS Point for every S$1 spent.
    Complimentary travel insurance Up to S$500,000.

    Joining Perks and Signup Bonuses

    • Get a cash credit of S$50 if:
      • You don’t have a Maybank credit card already.
      • You haven’t cancelled one within nine months before the start of this promotion.
    • Get an Asanoya Bakery voucher worth S$50 which can be collected from the Queen Street Asanoya outlet.
    • Charge at least S$50 to your card within 1 month of card approval to get an activation gift.
    • For more information, visit http://info.maybank2u.com.sg/pdf/cards/duo-activation-gift-tnc.pdf.

    Additional Benefits

    • Enjoy exciting promotional offers and deals with this card. Visit our dedicated Maybank promotions page to check out the latest deals.
    • Make convenient payments at retail POS terminals with Mastercard contactless.
    • Use an instalment plan to convert your big-ticket purchases into more affordable monthly payments.
    • Enjoy exclusive privileges across Singapore, Philippines, Malaysia, and Indonesia across an array of categories.

    Earning Rewards

    • TREATS Points awarded will be valid till 31 December 2018 unless stated otherwise.
    • Get 1 TREATS Point for every S$1 you spend on retail purchases.
    • Create your DUO membership account on the dedicated DUO website and link it with your Maybank internet banking account.
    • Log into your Maybank internet banking account and use it to convert your TREATS Points to DUO Dollars.
    • Add DUO Dollars to the cart and redeem them. DUO Dollars can be transferred in blocks of 500 only.
    • Enrol for the Auto Cash Credit Programme and convert your TREATS Points to Singapore dollars. The cash will be credited to your principal credit card.
    • TREATS points can be converted in multiples of 17,000 or such multiples as decided by the bank.
    • Check http://info.maybank2u.com.sg/pdf/cards/terms_and_conditions.pdf to learn more about the exclusions and conditions governing TREATS Points and DUO Dollars.

    Let Us Illustrate:

    Let us assume that you charge S$2,000 to your card every month on an average. You spend S$500 on petrol, S$300 on dining, S$500 on grocery, S$300 on car merchandise and accessories, and S$400 on online shopping.

    The following table shows the number of TREATS Points or the equivalent number of miles that you’ll earn per spend category:

    Spend Category Monthly Spend Points Earned (TREATS Points) Equivalent Miles
    Dining S$300 300 120 Asia Miles or KrisFlyer Miles or 150 BIG Points.
    Grocery S$500 500 200 Asia/KrisFlyer Miles or 250 BIG Points.
    Car accessories S$300 300 120 Asia/KrisFlyer Miles or 150 BIG Points.
    Online shopping S$400 400 160 Asia/KrisFlyer Miles or 200 BIG Points.
    Petrol S$500 500 200 Asia/KrisFlyer Miles or 250 BIG Points.
    Total S$2,000 Points earned: 2000 Miles earned: 800 Asia/KrisFlyer Miles or 1,000 BIG Points.

    [Note: The numbers considered are for illustrative purposes only.]

    Redeeming your Earned Rewards

    Redeem your TREATS points by doing any one of the following:

    • By using your internet banking account.
    • By calling the bank’s hotline.
    • By using the bank’s online rewards portal.
    • By downloading the redemption form from the bank’s website, filling it up, and sending it back to bank via mail/fax.

    TREATS Points to miles offered by partner airlines:

    • Convert your TREATS Points to KrisFlyer/Asia Miles or AirAsia BIG Points by paying a conversion charge of S$25 per transaction.
    • Minimum 5,000 TREATS Points are required to convert to 2,000 KrisFlyer Miles or Asia Miles.
    • Minimum 4,000 TREATS Points are required to convert to 2,000 BIG Points.
    • Enrol into the respective airline programme and then enrol to Maybank’s Frequent Flyer Programme to convert reward points to miles.

    TREATS Points to DUO Dollars:

    • Convert TREATS Points to DUO Dollars by visiting:
      • The dedicated DUO page for rewards.
      • The dedicated page on the bank’s website.

    Complimentary Insurance Coverage

    Charge travel tickets for a trip to your credit card and enjoy travel coverage up to the following limits:

    Particulars Sum Assured
    Death from an accident or total/permanent disability (TPD) occurring from any kind of public transportation during an insured trip A maximum of S$500,000
    Repatriation of mortal remains to home country or destination as selected by legal representative of an insured person Up to S$5,000 per person
    Loss of luggage Up to S$1,000
    Missed connecting flight Not exceeding S$400
    Delay in arrival of luggage Not exceeding S$400

    Who All Will Be Covered by the Insurance Policy?

    • You, the cardholder
    • Your spouse
    • Your dependent children under to the age of 23 years

    Interest Rates

    Type of Interest Charge
    Retail purchases 25.9% p.a.
    Cash advance 25.9% p.a.
    Instalment payment plan 0%

    Fee and Charges

    Type of Charge Charge
    Overseas transaction fee An administrative fee of 1.5% + up to 1% levied by Mastercard.
    Late payment fee S$80 or 5% of the monthly minimum amount, whichever is higher.
    Over limit fee 3% of the credit limit + the amount exceeding the credit limit.
    Cash advance fee S$15 or 5% of the amount withdrawn, whichever is higher.
    Supplementary card fee Free.

    Activating the Card for Overseas Expenses

    • Yes, the magnetic stripe on the back of your card has to be activated for overseas POS transactions.
    • It is generally kept in the deactivated state for security purposes.
    • Activate the card using any one of the following methods:
      • Visit your nearest Maybank branch.
      • Call the hotline number and speak with a customer relationship executive.
      • Use your internet banking account to complete the process.
      • Download and complete the relevant form available on the bank’s website and mail it back to the bank.

    Instalment Payment Plans Available

    Maybank 0% Instalment Payment Plan

    • Convert purchases at more than 1,500 participating outlets to easy, affordable, interest-free monthly instalments.
    • Spread your payment over 6, 12, 24, or 36 months.
    • Charge a minimum of S$500 in a single transaction at a participating merchant outlet, subject to available credit limit, and clauses governing the plan to activate this plan.
    • Activate this plan by following any of the two methods described below:
      • By filling out an order form.
      • By signing a charge slip.

    Maybank FlexiPay

    • Convert your large purchases into interest-free monthly instalments even when you buy items from stores that don’t accept credit cards.
    • Spread your payment over 6, 12, or 24 months depending on your convenience and preference.
    • Register a purchase of S$300 or more in a single charge slip to be eligible for this plan.
    • Activate the plan by:
      • Stores which accept you card: Download the relevant form, fill it out, and fax it to the bank.
      • Stores that don’t accept cards: Collect the quotation/invoice for the purchase from the cashier and attach it to your FlexiPay application.

    Posh EzyPay

    • Purchase luxury items and designer wear from select luxury boutiques and convert them into interest-free instalments.
    • Spread your payment over 3 or 6 months.
    • Register a purchase of at least S$500 in a single charge slip to activate the plan.
    • Download the relevant application form, fill it out, and fax it to the bank within 10 days of the date of statement generation to opt in for the plan.

    Note: No TREATS Points are awarded on purchases and payments converted into the payment plans listed above.

    Cash Withdrawal on the Credit Card

    • Daily cash withdrawal limit can be temporarily increased to S$10,000.
    • Daily cash withdrawal limit can be temporarily decreased to S$2,000.

    Eligibility Criteria

    If you’re convinced that this is the card for you, check the eligibility criteria for the card on our website.

    Lost/Stolen Cards

    • Report the incident to the bank without unnecessary delay. Call the bank’s hotline to report the incident or to raise a request for a replacement card.
    • Your liability for fraudulent transactions will be limited to S$100, provided:
      • You weren’t found to be complicit in the fraud.
      • You weren’t found to be grossly negligent.
    • The bank reserves the sole right to waive off your liability for unauthorised card transactions at its sole discretion.
    • No late fee and interest charge will be levied during the bank’s investigations.

    No doubt credit cards are one of the best financial products one can rely on. However, it is very important to use it wisely. Hence, before you get one, make sure you learn more about credit cards from our site.

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    What Else Do I Need to Know?

    How to Enable/Disable Auto Debit & Standing Instructions

    Maybank2u.com.sg or GIRO

    Complete the Maybank Card Interbank GIRO Form from the bank’s website, or log in to Maybank2u.sg, to enable the Auto Debit/Standing Instructions for your credit card bill payment.

    How to Apply for the Card & Check the Application Status

    On the bank’s site or at the nearest branch

    Apply for this card by clicking on the dedicated “Apply Now” button, available on the bank’s webpage. However, before submitting the application, ensure that you meet the required eligibility criteria in terms of age and income.

    To check the status of your credit card application, call at the bank’s 24/7 hotline number. The bank will share the application status through SMS in two working days.

    How to Check Balance

    Maybank2u.com.sg/Phone Banking

    Check the credit card balance in one of the following ways:

    • Make use of Online Banking.
    • Using PhoneBanking (Dial-Link).

    How Can the Bill Be Paid?

    GIRO/internet banking/ATM and others

    Your credit card bills can be paid in one of these ways:

    • AXS Stations
    • SingPost SAM
    • Maybank ATMs
    • Interbank GIRO
    • Through cheques
    • Maybank Internet Banking
    • At Maybank branches using cash
    • Through Maybank Cash Deposit Machines

    How Much Is the Minimum Payment to Be Made on the Card?

    3% of the balance or S$20

    As a minimum payment for your credit card, you must pay 3% of the balance that remains outstanding. Any unpaid sum that remains due from the previous statements will also need to be paid. However, this is subject to a minimum fee of S$20.

    What Is the Grace Period?

    20 days

    With this card you can enjoy an interest-free period of 20 days. This is counted starting from the day your statement was generated. The grace period will only be applicable if you have no outstanding sum from previous billing cycles.

    Which Mobile Wallets Can This Be Used With?

    Samsung Pay

    The Samsung Pay mobile wallet can be used in conjugation with your credit card.

    Can It Be Used With EZ-Link?

    Yes

    EZ-Link facility is available for this credit card if you activate the card at one of the General Ticketing Machines or TransitLink Ticket office. You can link no more than 7 EZ-Link cards to your Maybank Duo Platinum Mastercard.

    How to Block or Unblock the Card

    Through a call to the hotline

    If your credit card is lost or stolen, you should inform the bank as soon as possible and block your card. Contact the bank on the 24/7 hotline number or Phone Banking to block a Maybank card. You can call the same numbers, in case you want to unblock the credit card.

    How to Reset the PIN

    Branch/ATM/hotline

    To reset credit card PIN, do any one of these:

    • Go to a Singapore Maybank ATM.
    • Visit a Maybank Singapore branch.
    • Contact the customer service numbers of the bank.
    • Complete and submit the e-services application form.

    What Is the Billing Cycle and the Bill Due Date?

    Available on the card statement

    The billing cycle and the due date for billing is usually indicated in your monthly statement. It usually varies from individual to individual, based on their card approval date. The billing cycle is determined based on the number of business days for a particular month.

    How to Temporarily Increase the Limit of the Card

    Call hotline

    You might want to temporarily increase the credit limit for your card when the need arises for extra funds for a short period. To get this done, contact Maybank through their customer care hotline.

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