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    DBS Altitude American Express Card for Travellers

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    Welcome to a card that opens up a world of air miles. Specifically designed to give you miles for every transaction you charge to it, the DBS Altitude American Express Card is a popular option for travellers in Singapore. If you’re looking to make your next holiday cheaper, this card just may be able to help you do that. Using it to pay for your purchases both locally in Singapore and overseas can help you earn up to 3 miles for every dollar you spend. The best part about these miles? They don’t expire. The card also features travel offers that give you up to 10 miles per S$1 you spend on hotel bookings, and free travel insurance for you and your family. You get complimentary entry into some of the best airport lounges in the world and also a butler (concierge) service that will help you during your journey. Read on, to find out how you can make the most of the benefits available to you and how they can add value to your next vacation.

    Key Features & Benefits

    Feature Description
    Miles per S$1 on local expenses 1.2 miles
    Miles per S$1 on overseas expenses 2 miles
    Complimentary travel insurance Up to S$1 million
    Hotel privileges NA
    Concierge/butler service 24-hour DBS Altitude Butler Service
    Airport lounge access NA
    Airlines that miles can be used in Singapore Airlines, Air Asia, Cathay Pacific, Qatar Airways, Scoot
    Limousine Airport transfer
    Expedited immigration NA

    Fly Further With More Miles per Dollar

    Let’s face it, holidays are not exactly cheap. But when you use this card, you get 1.2 miles for every dollar you spend in Singapore. It also gives you 2 miles on overseas purchases and 3 miles for online hotel and flight bookings, both for every S$1 spent on the respective spend categories. These miles are a great way to get reduced flight fares and they don’t have an expiry date. This means that you get to keep them for as long as you want and use them as and when you want to get discounts on flight ticket prices.

    Accelerated Miles on Hotel Spends

    Here’s a chance to earn miles at a much faster pace. Book hotels for your holidays through specified brands and accumulate miles faster. You get 10 miles for every dollar spent on Kaligo and 6 miles per S$1 spent on Expedia. Mileslife, on the other hand, gives you 50% extra miles on every transaction. You also get to reap the benefits of exclusive travel privileges brought to you by DBS.

    Airport Lounges to Help You Make a Fine Start

    An airport lounge is a place where you can unwind and relax before you catch your flight. Now escape the confusion of your busy airport terminal by using the free access you get with this card to Priority Pass Lounges around the world. You can use this facility 2 times a year.

    Travel Insurance for Financial Assurance

    If you’re someone who gets anxious when you fly, you should take a look at the travel insurance offered by this card. It helps give you the assurance that you will get financial compensation if something untoward happens during your travels. You get coverage up of to S$1 million. It covers you and your family.

    A Butler Service to Make Your Journey Better

    Planning a holiday or a business trip can sometimes get on your nerves, especially if you’re travelling to a new place. But rest assured, the DBS Altitude Butler Service is there to help you. In case you need any kind of assistance during your journey, simply give them a call. This service can help you arrange airport transfers, make dining reservations, and help you with any other query you may have. Travel in comfort knowing you are in good hands.

    Additional Benefits?

    • Get travel, dining and other lifestyle promotions with this card. Frequently featuring discounts or higher-miles earnings rates are with Kaligo, Expedia, etc. Check out the dedicated page on our website for a comprehensive list.
    • Get 10,000 bonus miles by paying S$192.60 for membership renewal.
    • Get an annual fee waiver for the next year by charging a minimum of S$25,000 to your card in a year.

    Redeem Your Earned Rewards

    • Miles will be awarded in the form of DBS Points. 1 DBS Point is equivalent to 2 air miles.
    • Get 3 DBS Points for every S$5 you spend locally. This translates to 1.2 miles for every S$1 spent in Singapore.
    • Get 5 DBS Points for every S$5 you spend overseas. This is equivalent to 2 air miles for every S$1 spent outside Singapore.
    • Get an additional 4.5 DBS Points for every S$5 spent or 1.8 miles for every S$1 spent by booking a flight or a hotel through the website of a partner merchant.
    • Get an additional 2.5 DBS Points for every S$5 spent or an equivalent 1 additional mile for every S$1 spent by booking a flight or a hotel through partner merchant websites in foreign currencies.
    • Additional DBS Points can only be earned on amounts not exceeding S$5,000 per calendar month.
    • DBS Points can be redeemed in blocks of 5,000 points or 10,000 miles.

    For example, if you’re spending S$1,000 locally on an average per calendar month, i.e. spending an average amount of S$12,000 a year locally, you can earn up to 7,200 DBS Points or 14,400 miles. If out of the local spends, you’ve booked flights or hotels worth S$100 per month on an average through partner websites, you can earn an additional 2,160 miles a year.

    If you renew your membership by paying the annual fee of S$192.6 at the end of the first year, your account will be credited with 10,000 miles. So at the end of the first year, you’ll have 26,560 redeemable miles.

    Let us see how many miles are needed to book flights with different airlines:

    Singapore Airlines Cathay Pacific Qatar Airways
    One-way ticket (economy) Singapore to Philippines: 25,000 air miles Singapore to Philippines: 20,000 miles Singapore to Philippines: 20,000 miles
    Return ticket (economy) Singapore to Philippines and back: 50,000 miles Singapore to Philippines and back: 30,000 miles Singapore to Philippines and back: 35,000 miles

    Alternatively, buy two S$100 worth of Scoot vouchers (10,500 miles for one S$100 voucher) and one S$50 Scoot voucher (5,300 air miles) with your accumulated miles.

    You can redeem these vouchers for yourself or your redemption nominees within 180 days from the date of issuance of such vouchers.

    Complimentary Insurance

    The extent of coverage, subject to terms and conditions, are as follows:

    Relationship to Cardholder Maximum Sum Assured
    Self or legal partner S$1 million
    Dependent child S$250,000

    Full claim can be made in the event of occurrence of the following:

    Event Percentage of Coverage
    Death from an accident 100%
    TPD caused by an occupational hazard 100%
    TPD of limbs, arms, legs below or above knee 100%
    Completely bedridden 100%
    Loss of full sight in one or both eyes 100%

    Complete loss of hearing and speech will get you 75% and 50% of the sum insured respectively.

    Who All Will Be Covered Under the Insurance?

    The complimentary insurance covers:

    • The cardholder.
    • His or her legal partner.
    • The dependent child, insured under the plan.

    Full or partial claim can be made in the event of accidental death or disablement.

    How Does the Concierge/Butler Service Work?

    Your DBS Altitude Butler can help you with:

    • Planning your vacation.
    • Making reservations for hotel stays and dinners.
    • Making arrangement for pick-up to and from airports.
    • Making other arrangements that make your travel memorable and comfortable.

    Call 1800 732 1000, the bank’s 24/7 hotline number, from anywhere in the world for more information.

    DBS Altitude American Express Card Interest Rate

    Type of Interests Charge
    Retail purchases 25.9% p.a.
    Cash advance 28% p.a.
    Instalment payment plan 0%

    The above-mentioned rates are subject to terms and conditions.

    DBS Altitude American Express Card Fees & Charges

    Type of charge Charge
    Annual fee S$192.6 (Waived for the first year)
    Overseas transaction fee Not in excess of 3.25% including administrative fee and conversion charges
    Late payment fee No charge for an outstanding balance of S$50 or less, and S$100 for anything above S$50
    Cash advance fee 6% of the amount of cash withdrawn, or S$15, whichever is higher
    Supplementary card fee S$96.30

    Activating the Card for Overseas Use

    Activation of the magnetic strip of your card is necessary before going abroad. This ensures safety of your card and account during overseas retail transactions.

    Activate your card for overseas use and deactivate it on return through the following modes:

    • Digibank
    • iBanking
    • SMS banking
    • POSB or DBS ATM

    Deactivation of the magnetic stripe is recommended on returning to Singapore because information stored in it can be easily duplicated.

    What Instalment Plans Are Involved?

    As a DBS Altitude Credit Card holder, you’ll be eligible for the following instalment plans:

    1. Instalment Payment Plan: Reduce your payment burden on a big-ticket purchase by opting for an interest-free instalment payment plan. Simply ask the merchant about the procedure at the time of billing.

    This plan is available in tenures of 3, 6, 9, 12, 18, and 24 months. You can start a plan directly in-store at the time of purchase. Monthly instalment payments will be charged directly to your card and will appear on your card statements.

    A charge of S$150 will be levied on early redemption of the instalment plan or termination of your card account.

    2. My Preferred Payment Plan: Maximise your return on investment from every purchase with this flexible interest-free payment plan that charges a low processing fee. Choose any one of the payment tenors depending on your need/preference:

    • 3 months
    • 6 months
    • 12 months
    • 18 months
    • 24 months

    Up to a maximum of 10 transactions can be instantly combined. The processing fee and effective interest rates (EIR) for the different tenors are as follows:

    Term Processing Fee EIR
    3-month 3% 18.18% p.a.
    6-month 3% 10.43% p.a.
    12-month 5% 9.5% p.a.
    18-month 6% 7.86% p.a.
    24-month 6% 5.98% p.a.

    3. Income Tax Payment Plan: Use your card to pay your yearly income taxes in instalments free of interest. This plan charges a low processing fee. You can make payment under 12 equally divided monthly instalments. DBS rewards points are awarded on payments in relation to this scheme.

    The processing fee for this 12-month payment plan is 3% of the transaction amount and the EIR stands at 5.63% p.a. Apply for this scheme in any one of the following manners:

    • Download relevant form from the company’s website, fill it out, and send it to the bank.
    • Send an SMS to the bank to take the application process further.
    • Use your iBanking account to complete the process.

    Cash Withdrawn on Credit Card

    The default cash withdrawal limit per day for your DBS card is S$3,000. iBanking account can be used to change the daily cash withdrawal limit to any amount between S$500 and S$5,000.

    Am I Eligible?

    Find out whether you qualify to apply for this card by reading up on the eligibility criteria.

    Card is Lost or Stolen

    If you have lost/misplaced your card or it has been stolen, while in Singapore or abroad, you can do one of the following:

    • Block your card or get it replaced using your iBanking account.
    • Call the bank’s hotline to get your card cancelled and/or replaced.

    Your liability for unauthorised/fraudulent use of your card will be limited to S$100, provided:

    • You have notified the bank at the earliest.
    • Furnished a written letter confirming your loss, and appended a police report to it.
    • The bank has independently verified your noninvolvement in the fraud.
    • The bank has established that you weren’t grossly negligent in handling of your card.

    With so many banks in Singapore offering miles, rewards, and other perks to choose from, it becomes difficult to pick one card out of the many. Our portfolio comprises a full range of cards, where you can analyse, compare, explore all cards further.

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    What Else Do I Need to Know?

    How to Enable/Disable Auto Debit & Standing Instructions

    Through iBanking

    • Enable the auto debit function by logging into the iBanking service of the bank.
    • In case you do not have an iBanking account, download the Recurring Payment Form and send it to the bank.

    Log into iBanking and select “Terminate standing instructions” to disable this service.

    How to Apply for the Card & Check the Application Status

    Apply Online/Use Card & PIN to Apply/iBanking and Follow Up with the Bank

    • Visit the DBS Altitude webpage and click on “Apply Now”, you will be redirected to a page to choose the method of applying.
    • Choose iBanking or enter your card number and PIN.
    • If you do not have any of these, click on “ I have none of the above” and you will be taken to the application page.
    • Keep the necessary documents ready.

    Check your application status through this method:

    • Log into internet banking and navigate to “Apply” and click on “More Application Services”.
    • Here you will find “View Application Status”.

    The other method of checking your application status is to chat with Live Chat agents or Virtual Assistant.

    How to Check Balance

    Through iBanking/SMS/Digibank/Phone Banking

    You can check your credit card balance by any of the following methods:

    • SMS banking
    • iBanking
    • Digibank
    • Phone banking

    How Can the Bill Be Paid?

    Through iBanking/Cheque/GIRO/Digibank/ATM/AXS/SMS/VTM

    You can choose any of the following payment methods to pay bills:

    • iBanking
    • Cheque
    • digibank
    • Interbank Giro
    • DBS/POSB ATM
    • SMS Banking
    • AXS Station/ AXS e-Station/AXS m-Station/AXS QuickBill
    • Video Teller Machine (VTM)

    How Much Is the Minimum Payment to Be Made on the Card?

    3% of the Outstanding Balance or Min S$50

    You must pay 3% of the amount that is due or S$50, whichever is higher. You would also need to pay other fees and charges as applicable to your usage.

    What Is the Grace Period?

    20 Days

    An interest-free period of 20 days is provided from your statement generation date. This is applicable if you make full outstanding payments on your monthly bills.

    Which Mobile Wallets Can This Card Be Used With?

    Apple Pay/Samsung Pay/Google Pay

    The following mobile wallets can be linked to your SCB credit card:

    • Google Pay
    • Samsung Pay
    • Apple Pay

    Can It Be Used With EZ-Link?

    Yes

    • You can use this card to top-up EZ-link through any DBS/POSB ATM.
    • Visit any DBS/POSB ATM, insert your card, key-in your PIN and select “More Services” under which you will find EZ-link.
    • Select this and respond to the prompts on the screen to top up.

    How to Block or Unblock the Card

    Online Using Card and PIN

    Visit the DBS website and use your card and PIN to block/unblock your card.

    How to Reset the PIN

    Through ATM/VTM/Online Form/Digibank

    • Visit any DBS/POSB ATM, insert your card and respond to the prompts to change the PIN.
    • You can also use the Video Teller Machine (VTM) to reset the PIN of your card.
    • Using digibank services.
    • Reset PIN by filling an online form.

    What Is the Billing Cycle and the Bill Due Date?

    20 Calendar Days for Minimum Payment/1 Month for Full Payment (Can Start on Any Day)

    The billing cycle and other related details will be reflected in your monthly statement.

    • You must make the minimum payment within 20 calendar days from your statement generation date.
    • The full payment will be due by the date the following month’s statement is generated.

    How to Get a Replacement Card

    Through iBanking/Online Form/Customer Service

    Get a replacement card through the following ways:

    • iBanking
    • Fill the online form
    • Contact customer service available 24/7

    How to Temporarily Increase the Limit of the Card?

    To apply for a temporary increase in your credit limit you could use any of the following methods:

    • Fill in the online form available on the DBS website.
    • Log into the iBanking with your user ID and PIN.
      • Under “Apply”, click on “More Application Services”.
      • You will find “Credit Card Temporary Limit Increase” under “Cards & Cashline Application and Services”. Maximum increase of S$4,000 is permitted.
      • Select your purpose for this request - wedding, travel, hospitalisation, funeral.
      • Enter your iBanking PIN.
      • Set the credit limit amount you require, the duration and the purpose.
      • After verifying the details, you must click on “Submit”.
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