Welcome to a world where you get rewarded with air miles for every purchase you charge to this card. The Citi PremierMiles American Express Card gives you with up to 2 Citi Miles for every dollar you spend on it. And guess what, they don’t have an expiry date either. The card also features a ton of other privileges such as complimentary access to airport lounges all over the world, and discounts and deals on shopping, travel, and dining. You also get travel protection of up to S$1 million and medical assistance during your travels, and assistance in case you lose your passport during your journey, and a whole lot more. For offers and deals all through the year, you can also take advantage of the benefits offered by American Express Selects.
|Miles per S$1 on local expenses||1.3 Citi Miles|
|Miles per S$1 on overseas expenses||2 Citi Miles|
|Complimentary Travel Insurance||Up to S$1 million|
|Hotel Privileges||Redeem your Citi Miles on a wide range of hotels through participating Hotel Loyalty Programmes|
|Concierge/Butler Service||Not available|
|Airport Lounge Access||Personalised Priority Pass membership card that offers complimentary access to airport lounges twice a year|
|Airlines that miles can be used in||Singapore Airlines, SilkAir|
|Expedited Immigration||Not Available|
Every S$1 you spend on purchases made locally in Singapore earn you a reward of 1.3 Citi Miles. You can earn these rewards at a much faster rate when you spend on overseas transactions and also on SilkAir and Singapore Airlines which give you 2 Citi Miles for each dollar you spend. You can use these miles to pay directly for your future flight bookings, hotel room reservations, and a lot more. You also get the freedom to use them as and when you want because they don’t expire. This means you can keep accumulating as many Citi Miles as you want and use them on any future dates that suit your convenience. What’s more, you can also use these miles to shop for merchandise at many of the leading brands from around the world.
Ever seen a bunch of people sitting and relaxing at the airport in rooms that seem exclusive and serene, free from the chaos of the terminal? Now you too can be a part of this select group of people, thanks to the complimentary access to airport lounges worldwide. You can make use of this facility twice every year, at any of the hundreds of options that are available to you. You get special access to the internet, phones, faxes, good food and beverages, and many other lounge benefits. Welcome to a world of hassle-free flying.
One of the best features of this credit card is the fact that it is recognised as a payment option all over the world. This not only gives you a convenient mode of paying for your purchases overseas but also opens up a host of offers and deals on travel, shopping, and dining when you travel. If at any time you need help regarding your card (in case you lose it) or if you want to know how and when you can redeem the Citi Miles you’ve accumulated, simply call the dedicated helpline to get immediate help.
They say money can’t buy you happiness, but travel insurance just might give you the peace of mind you need when you are travelling by air. There are a number of things that can go wrong, and when you’re covered by insurance protection, it helps you breathe a little easier because you know you’ll receive compensation in case something does go wrong.
You are covered with up to S$1 million in the case of permanent disablement or death. Other covers include S$100,000 for medical evacuation in case of an emergency, S$40,000 for medical expenses paid outside Singapore, and more. You are also given coverage for incidents such as baggage loss, baggage delays, trip cancellations, flight delays, and trip interruption. In addition to this, you also get access to Travel Guard which will help you in case you lose your passport or get caught up in an accident while on your journey. This service is there to help you with names and numbers of doctors, medical services, lawyers, and also make arrangements for transportation wherever you are.
You get Citi Miles each time you use your card to make payments. The Citi Miles that you accumulate over a period can be used to book flights, hotels, and car rentals, among others. For instance, you can use Citi Miles on all merchants associated with the Hotel Loyalty and Frequent Flyer Programmes. For booking flights, one Citi Mile = one mile with the following airlines:
In case of Hotel Loyalty Programmes, one Citi Mile = one IHG Rewards Club point. To redeem the Citi Miles, you will have to call the bank.
Other ways to redeem your miles include:
Let’s assume that you have spent S$10,000 locally and S$10,000 overseas in the last year. At the current miles earning rate, you have earned 13,000 Citi Miles (1.3 x 10,000) and 40,000 Citi Miles (2 x 20,000) on your local and overseas spends. Upon renewing your card membership, you have additionally earned 15,000 Citi Miles, which totals to 68,000 Citi Miles earned in the previous year. Here is a table showing the number of Citi Miles needed on different airlines for a trip to Hong Kong:
|Singapore Airlines||Qantas||Qatar||Flying Blue|
|One way ticket (Economy)||30,000||30,000||30,000||30,000|
|Return Ticket (Economy)||30,000||30,000||30,000||30,000|
Note: The values mentioned in the table above are meant for illustrative purposes only. Contact the respective airline for more accurate conversation rates.
The complimentary travel insurance that you will get with this card is underwritten by AXA Insurance Pte Ltd.
|Permanent disablement and accidental death while travelling||Up to S$1 million (up to S$50,000 for a child)|
|Medical Assistance Programme for medical expenditure overseas||Up to S$40,000 (up to S$20,000 for a child)|
|Luggage delay overseas||S$100 for every eight consecutive hours of delay up to S$600|
|Luggage loss overseas||Up to S$1,000 (maximum of S$500 per item)|
|Trip cancellation because of specified events||Up to S$500|
|Interruption in the trip because of hospitalisation outside Singapore||Up to S$500|
As part of this complimentary travel insurance, accompanying spouse and kids will be covered in case of permanent disablement, accidental death and medical emergencies. However, coverage for travel inconveniences such as a luggage delay and loss, will not be valid for the spouse and children of the cardholder.
Although this card does not come with a concierge or a butler service, you will have access to Travel Guard, that offers assistance when you want to travel overseas.
You can contact “Travel Guard” over the phone for any assistance when travelling overseas. Here are a few examples of what you can use this service for:
|Type of Interest||Charge|
|Retail Purchases||26.9% p.a.|
|Cash Advance||26.9% p.a.|
|Instalment Payment Plan||0%|
|Type of Charge||Charge|
|Overseas Transaction Fee||An admin fee of up to 3.3% on the converted Singapore dollar amount, of which 1.5% will be retained by American Express|
|Late Payment Fee||S$100|
|Cash Advance Fee||S$15 or 6% of the amount withdrawn, whichever is greater|
|Supplementary Card Fee||Free|
Check the eligibility requirements for this card here conveniently before choosing to apply.
Yes, you will have to activate your Citi PremierMiles American Express Card if you want to use it overseas. When you apply for the card, you will have to select the overseas usage feature on your account opening application form. You can enjoy your global privileges only if you have activated the overseas usage feature at the time of application.
To activate the card, you will have to send an SMS from your registered mobile phone to the bank. The activation will be done immediately and you will get the confirmation over a text message. Overseas card activation will take place in a time-bound manner and will begin from the day the SMS is sent. Other ways to activate the card include using the Self Service Phone Banking, Citi Mobile application or via the website.
Citi offers a 0% interest payment plan known as Citibank Equal Payment Plan. As per this plan, you will get the following benefits:
There is another plan known as Citibank Paywise by which you can convert all your retail purchases to instalment payments in the following ways:
If your card is lost, stolen or if your PIN is compromised, you must notify the bank instantly. You will have to file a police report and share it with the bank along with other supporting documents that verify your innocence to the bank in case of stolen cards.
Your liability for fraudulent or unauthorised use of your card is limited to S$100, provided:
To summarise, this card combines affordability, flexible redemptions, abundant mile awards and smart savings into a single card. If you do not want to spend a lot, but still want to make the most of the benefits of a good travel card, Citi PremierMiles American Express Card could be a solution to meet your needs.
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You can enable or disable the auto debit feature on your Citi PremierMiles American Express Card by submitting the completely filled “Direct Debit Authorisation for Payment of Citibank Visa/Mastercard/American Express Account(s)” form.
You can also give standing instructions directly to your bank for use of the auto debit facility. This can be done by following the steps listed below:
With this facility, Citibank debits the payment three business days prior to the due date of your statement. To disable the auto debit facility, you can get in touch with the bank through the hotline number and place a request for cancellation of this facility.
You can apply for the Citi PremierMiles American Express Card online through Citibank's website, or physically by going to their branch.
You can check the application status for this credit card by using one of the following modes:
You can check your credit card balance in one of the following ways:
You can pay your credit card bills by using one of the following key payment modes:
Some of the other modes include:
The minimum payment sum is mentioned in your statement, calculated by taking into account 1% of the existing account balance and 1% of the all unbilled instalments amounts that remain due along with interest charges. A late payment fee or S$50, whichever is more, will also be included in the calculation for the minimum payment along with any dues that remain unpaid.
Besides, the minimum payment sum will be equal to the current balance if the existing balance amount is less than S$50.
You can enjoy an interest-free period of 25 days on your Citi PremierMiles American Express Card.
The following mobile wallets can be used in conjugation with your credit card:
The Citi PremierMiles American Express Card can be used with the EZ-Link facility. This facility comes with the EZ-Pay feature allowing you to pay for your ERP charges using your Citi credit cards. With this facility, you don’t have to worry about adding cash into your card.
You have to register for this facility. A confirmation email will be sent to you within two working days from the effective start date of EZ-Pay. Once registered, you can use the facility at selected carparks and ERP gantries.
You must block your card in case it gets lost or stolen, especially if you notice an unauthorised transaction on your card. This can be done in one of the following ways:
You can reset the PIN by calling on the CitiPhone self-service Banking number. This service is available to you 24/7.
The billing cycle is calculated between any two successive credit card statements and usually starts from the day of statement generation. This cycle is usually a 30-day period. The bill due date will also be stated in your monthly credit card statement(s).
You will need to apply for a replacement card once you have blocked your lost/stolen card. You can do so by using the Citi Mobile app. You will need the login credentials for your Citibank Online account. Once you have placed the request, the replacement credit card along with its PIN will be sent to the address you have registered with Citibank.
In case you don’t have a Citibank Online account, you can place a request for a replacement card by calling on the 24/7 CitiPhone Banking number.
You can request for a temporary increase of your credit limit in one of the following ways: