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CIMB Credit Card Hotline

+65 6333 6666

24/7 Credit Card Hotline

General Enquiries

+65 6333 7777

24/7 Personal Banking Hotline

CIMB Credit Card Customer Care

CIMB Bank Singapore is part of the CIMB Group, which was started in Kuala Lumpur. CIMB is the fifth largest banking group among the Association of Southeast Asian Nations (ASEAN) countries. CIMB Singapore offers all kinds of financial services and products to the people and is known for their excellent customer service. The bank has 4 credit cards – CIMB Platinum MasterCard, CIMB Visa Signature Card, CIMB World MasterCard and CIMB Visa Infinite Card – which give Singaporeans everything they would ever need from a credit card.

Related: Best CIMB Credit Cards Singapore

CIMB Credit Card Customer Support

  • You can send email to for general enquiries and to for credit card specific queries.
  • You can also leave a note on the CIMB Singapore website through the ‘Enquiries and Feedback’ section.
  • The office address for the group’s credit card department is:

The Officer in Charge

Credit Cards & Personal Financing

50 Raffles Place #21-03, Singapore Land Tower, Singapore 048623

Address for Loss or Theft of Card

CIMB Bank Berhad,

50 Raffles Place, #09-01 Singapore Land Tower, Singapore 048623

Personal banking hotline +65 6333 7777 (Mon to Sun 9 am – 9 pm)
Credit Cards Customer Service Hotline +65 6333 6666

Reporting loss or theft of card

+65 6333 6666
Visa Infinite Personal Concierge +65 6322 2188
Visa Signature Concierge 800 448 1450

CIMB Credit Card Activation

Activation of your credit card for first-time use and for overseas use is a security measure. Your credit card’s magnetic stripe is deactivated as that technology is no longer used in Singapore. Singapore has moved to a more secure EMV chip technology, but many countries in the world still use the magnetic stripe. When you go overseas, your magnetic stripe needs to be activated in order to allow transactions. When you return, you must deactivate the stripe. Since magnetic stripes are quite easily copied, keeping it deactivated helps reduce unauthorised use of the credit card.

To activate your CIMB credit card for first-time use and for overseas use, you can log in to your CIMB Clicks Internet Banking account, or call the Customer Service Hotline. You should also activate SMS and email alerts for your transactions. By receiving SMS alerts on all your transactions, you can keep a check on where your card is being used. In case it is lost or stolen and you are unaware of it, getting a notification will alert you to the transactions being made without your knowledge. To activate SMS alerts, just ensure that you are providing your mobile number and email address at the time of applying for the credit card. This service is free of cost. You can also change or update your number through CIMB Clicks.

CIMB Credit Card Cancellation

You can cancel or terminate your credit card whenever you want by sending a written notice to the bank’s address as given above. The primary and supplementary cards you are using have to be returned to the bank in pieces in case of account closure. You also have to pay your credit card balance immediately. The bank is also liable to cancel your card if they find you involved in any kind of fraud, in case of repeated defaults, bankruptcy, or if your income or credit score goes down. 

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