• CPF Service Standards

    It is important for you as a member of CPF to know how much time it will take for the organisation to process your request. The time taken to process each request varies depending on whether you have submitted the relevant forms and the necessary documents on time. Often the time taken to verify your document is not taken into consideration. In case your documents or claims require further verification, your request is likely to get delayed. CPF processes your documents only on business days, which are Mondays to Fridays (not including public holidays).

    The common services offered by CPF to its members include requests pertaining to Club 55, appointments and requests through phone/SMS/post/fax/email. The service standards with respect to these requests are as shown in the table below:

    General Standards
    Service Centres
    Appointment 15 minutes from the time of appointment
    Club 55 Within 30 minutes
    Correspondence
    Email 3 business days from the day you sent the mail
    Post or Fax 4 business days from the day you sent the post or fax
    Call Centre
    SMS Usually by the next business day or get a call back no later than 2 days from the time you sent the SMS
    Phone queries Within 30 seconds

    Services Rendered by CPF Under Other Schemes

    CPF Withdrawals on Other Grounds

      NON-IBG Interbank GIRO (IBG)
    Application for updating bank details 5 business days 5 business days
    Application for withdrawal on medical grounds Once CPF receives your supporting documents and application, a request for a medical report will be sent to your doctors in 7 business days. Once all the necessary documents are in place, the board will process the application in 7 business days.
    When you want to withdraw funds on death grounds When there is no nomination:

    In case the deceased failed to make a valid nomination, his/her CPF funds will be moved to the Public Trustee in 15 business days from the date of notification of the member's death.

    When there is a nomination:

    If the deceased has nominated someone, the board will request him/her to apply to claim the person’s CPF in 15 business days from the notification date of the member's death. Once the board receives the application,  payment will be carried out as follows:

    Non-IBG Interbank GIRO (IBG)
    20 business days 15 business days

    If the deceased held discounted SingTel shares, 7 additional days will be required to complete the transfer.

    For nominees who do not have to file an application, a cheque will be given in 5 weeks from the time the board is notified about the death.

    The processing time mentioned here does not include the time it takes to transfer funds. Here is an estimate of the time taken for different types of money transfer:

    • Cheque: Sent in 5 business days post processing.
    • Telegraphic Transfer: 5 to 12 business days.
    • Interbank Giro: 2 business days.

    CPF Education Scheme

    Education/ Dependants' Education E-Transaction Manual Transaction
    Application to use CPF to pay for your or your child’s education

    For in-principle approval, it will take 1 working day after the submission.

    For getting the final approval, it will take 1 working day after the confirmation of student data from the institution is done.

    21 business days upon receipt of application and confirmation of student data from the institute.
    Revoke the use of CPF for pursuing education

    2 business days.

    (It will take 7 business days to process the applications submitted during peak time. It occurs when people use their CPF savings to pay for their child’s tuition fees before the start of every academic semester).

    14 business days.
    Waiving the repayment by members’ children

    Up to 2 business days.

    Up to 8 business days if you submit the application during the InterBank GIRO (IBG) deduction period. The delay is because the process takes into account the bank’s processing time for monthly deductions from the IBG accounts of students.

    14 business days.
    Applying for deferment 1 working day. 21 business days.
    Changing the monthly rate of instalment 1 working day. Not applicable.
    Repaying the education loan 2 business days. 14 business days.
    Cancelling the use of CPF funds for education 1 working day. Not applicable.

    CPF Nomination Scheme

    Nomination E-Transaction Manual Transaction
    Request to revoke existing nomination Not applicable Four business days upon receipt
    Making a nomination Not applicable Four business days upon receipt
    Request to view the details of nomination online Four business days Not applicable

    Others

    Other CPF Matters E-Transaction Manual Transaction
    Submission of Court Order for the Matrimonial Assets Division After reviewing the documents you have submitted, CPF will inform you about the status of the case at your registered address. Not applicable.
    Keeping the complainant updated on the status of his/her case 21 business days. 21 business days.
    If the board fails to provide enough details on the status of the case in 21 days, it is quite likely that more investigation is required. However, the board will keep you informed on a regular basis or if there is any further development.
    Acknowledging any feedback on underpayment or late payment or missing CPF contributions 2 business days. 4 business days.
    Voluntary contribution for people who are not self-employed 2 business days. 7 business days.
    Request for information on CPF assets of a member who died, for estate duty Not applicable. 2 weeks or 10 business days from the day the request is received, together with all the supporting documents from attorneys who are working for the estate of the deceased.
    Opt-In to eStatement You will immediately get the next yearly statement electronically. Not applicable.
    Application to get archived CPF records

    Statements for the period after 1998: 4 business days

    Statements for the period before 1998: Up to 13 business days

    The board will get the payment on 2 business days after you have made the payment through eNETS.

    Not applicable.
    Merging CPF accounts 5 business days. 7 business days.
    Updating personal details for foreign nationals Not applicable. 8 business days.
    Updating personal particulars for Singapore Citizens and Permanent Residents 2 business days. 3 business days.

    Services Under Investment Schemes

    Investment E-Transaction Manual Transaction
    Transferring special discounted shares Within 15 business days from the day of opening of investment account or the receipt of e-Concierge request, whichever is later. Within 15 business days from the day of opening of investment account or the receipt of application form, whichever is later.
    Application to CPF investments sale proceeds Once the sale proceeds are credited to the CPF account, the transfer will be made in 10 business days.
    Updating stock/gold limit In 2 business days from the day of e-concierge receipt to inform your bank of the latest limits. In 2 business days from the day of receipt to inform your banks of the latest limits.
    Application for withdrawing Special Discounted Shares (SDS) when you meet the withdrawal conditions In 15 business days from the day of receipt of the application form.
    Application for withdrawing CPFIS investments when you meet the CPF withdrawal conditions In a single business day from the day of receipt to inform the bank and/or product providers. They will later get in touch with you to get more details for the release In 3 business days from the day of receipt to inform your bank and/or product providers. They will later get in touch with you to get more details for the release.

    Service Standards for Foreign Worker Levy

    Foreign Worker Levy E-Transaction Manual Transaction
    Refund of foreign worker levy

    (Domestic/Business employer)

    12 business days. Not applicable.
    Waiver of foreign worker levy

    (Business Employer)

    12 business days. Not applicable.
    Waiver of foreign worker levy

    (Domestic employer)

    10 business days. Not applicable.

    Service Standards for Self-Employed Persons

    Self-Employed E-Transaction Manual Transaction
    Income Declaration by Self-Employed Persons for Computation of CPF Medisave Liability 8 business days. 10 business days.
    Contribution to Medisave Account by Self-Employed Persons 2 business days. 7 business days.
    Contribution to 3 CPF Accounts by Self-Employed Persons 2 business days. 7 business days.
    Modification of CPF contributions from a company’s account to a self-employed person's account 12 business days. 15 business days.
    The processing time includes the time the board needs to communicate with other parties on adjustment application or to seek further clarification.
    Refunding of excess CPF/Medisave contributions by self-employed persons 12 business days. 15 business days.
    The processing time includes the time the board needs to communicate with other parties on adjustment application or to seek further clarification.
    Declaration of your non-self-employed status 2 business days. 4 business days.
    Appeal for instalment payments for self-employed individuals 12 business days. 15 business days.
    Cancellation or application of voluntary contribution for self-employed individuals 1 business day. 2 business days.
    Registration for Medisave or CPF contributions by self-employed persons 2 business days. 4 business days.

    Service Standards for Employers

    In this section, we will discuss the services made available for employers, such as applications to change CPF contribution rates, CPF contribution and refund and more.

    Employer's First Payment and Records E-Transaction Manual Transaction
    Request for past record of payment 5 business days. 7 business days.
    Change of employer's particulars 2 business days 3 business days.
    Joint application by a Permanent Resident and employer to contribute CPF at higher rates Not applicable. 7 business days.
    Application for submitting CPF contribution details 2 business days. Not applicable.

    Services Under Retirement Schemes

    Retirement Manual Transaction E-Transaction
    CPF LIFE Application

    Your application for withdrawal of CPF LIFE funds will be processed in the same month if it is received by:

    Otherwise, your application would be processed in the subsequent month

    21st day of a particular month. 25th day of a particular month.

    All CPF LIFE applications are usually handled on the 27th day of a month. If you send the application through E-transaction by the 25th, it will be processed in the same month in the following instances:

    1. Bank information is not required for the application.
    2. The bank account given was earlier used for receiving payouts as part of the CPF Retirement Sum scheme. Otherwise, the application will only be handled in the subsequent month.
    CPF LIFE Monthly Payout

    If you were born prior to 1948, you will start getting your monthly payout from the month after your application is taken up

    If you were born in 1948 or after, you will start getting your payouts when you reach your Payout Eligibility Age

    The payouts will be paid to you by:

      

    4th business day of the month if the payment is made through Interbank GIRO.

    14th business day of the month to the Ordinary Account  if the transfer made via Interbank GIRO fails or if the bank account details are not provided.

    Application to postpone CPF LIFE payout 7 business days. 3 business days.
    Application to start CPF LIFE payout 7 business days. 3 business days.
    Apply for a change to CPF LIFE escalating plan

    The plan will be allotted in the same month if the application is received by 21st  of the month.

    Otherwise, the plan would be allotted in the subsequent month.

    Withdrawal applications Manual Transaction E-Transaction
    Interbank GIRO Cheque Interbank GIRO PayNow
    If you submit your application on or after your 55th birthday 10 business days. 10 business days. 5 business days. In 1 day.
    If you submit your application in the following instances:
    • Less than seven business days before your 55th birthday for manual transaction
    • Less than five business days before your 55th birthday for e-transaction
    Ten business days Ten business days 5 business days. Not applicable.
    If you submit your application in the following instances:
    • At least seven business days before your 55th birthday for manual transaction
    • At least five business days before your 55th birthday for e-transaction
    In 2 business days after your birthday. Cheque will be sent in 5 business days after your birthday. In 2 business days after your birthday. Not applicable.
    For telegraphic transfers, you will be paid in 15 business days.
    The processing time does not include the time taken to obtain more information from service partners and/or carry out verification checks.
    Retirement Sum Scheme Applications Manual Transaction E-Transaction
    Application to start payouts each month from the Retirement Account Submit in 5 business days before the month ends. Submit in 3 business days before the month ends.

    If you have opted for Interbank GIRO, you will get your money by the 4th business day of the subsequent month.

    If you have opted for cheque payments, it will be shipped by post by the 6th business day of the subsequent month.

    Application to take out savings from your Retirement Account through CPF property charge

    If you have opted for manual transaction, the application will be processed after you cross 55 and you have an active Retirement Account.

    Money will be transmitted to your bank account by the 7th business day from the day the board receives your application or from your 55th birthday, whichever is later.

    In case you do not have a valid bank account, you will be mailed a cheque by the 12th business day from the receipt of the application or from your 55th birthday, whichever is later.

     
    Not applicable.
    If you want to pledge an HDB property as part of the Retirement Sum Scheme Once the board receives the application, they will write to HDB in 5 business days to verify the property details. Once the board verifies the authenticity of the property and all the co-owners have offered their consent, the application will be processed. Once the board receives the application, they will write to HDB in 4 business days to verify the property details. Once the board verifies the authenticity of the property and all the co-owners have offered their consent, the application will be processed.

    However, your application will be processed only after you cross 55 and you have an active Retirement Account.

    You will get the payment on the 7th business day after the board has confirmed the authenticity of the information provided by you and all the co-owners have offered their consent.

    In case you do not have a valid bank account, you will be mailed a cheque by the 14th business day after the board has confirmed the authenticity of the information provided by you and all the co-owners have offered their consent.

    If you want to pledge your private property as part of the Retirement Sum Scheme

    The board will either call you or write to you in 10 business days after the board receives your application.

    Once the board authenticates all your documents, they will get in touch with the Singapore Land Authority for more background checks relating to bankruptcy and title searches and prepare all the documents for lodging Statutory Charge.

    Subsequently, the board will arrange an appointment with the Singapore Land Authority for your signature on the document.

    However, your application will be processed only after you cross 55 and you have an active Retirement Account.

    You will get the payment on the 7th business day once the Statutory Charge is lodged.

    In case you do not have a valid bank account, you will be mailed a cheque by the 14th business day once the Statutory Charge is lodged.

    If you want to get an exemption from the Retirement Sum Scheme Interbank Giro (IBG) Cheque Not Applicable
    You will have your payment processed in 7 business days, once the board receives all the verified details on your Annuity Policy. You will be mailed a cheque in 14 business days once the board receives all the verified details on your Annuity Policy.  
    If you want to make a top-up to your own/ beneficiary’s Special/ Retirement Account as part of the Retirement Sum Topping-Up Scheme 7 business days to top up Special/Retirement Account. 5 business days to top up Special/Retirement Account.
    Your application will be processed only after the board received all applicable documents and payment.
    If you want to apply for a transfer of Ordinary Account savings to Special Account Not applicable. Immediate.
    Central Provident Fund
    CPF Accounts
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