• CPF Hotline

    Please note that all below-mentioned information is applicable to CPF members as well as employers.

    CPF Call Centre:

    There are 2 ways to contact the CPF Call Centre - “SMS Call Back Service” and direct phone call to CPF:

    • Direct phone call - You can make local toll-free calls and paid calls from other countries between 8:00 am to 5:30 pm between Mondays and Fridays on the numbers provided below if you have any general doubts:
      • For local calls: 1800-227-1188
      • For overseas calls: +65-6227-1188
    • SMS Call Back Service - You can send an SMS to avoid staying on telephonic queue and receive a return call from the CPF within 2 business days. Send a message to 9424 2767* in the following format: CPFCCcontact numbername. You can scan the QR Code on the CPF website https://www.cpf.gov.sg/Members/Contact/call-us to send the SMS directly. Standard charges will be applicable.

    CPF E-Submission:

    Here are the numbers to contact the CPF regarding any e-submission doubts or queries:

    • For local calls: 6220-2340
    • For overseas calls: +65-6220-2340

    This phone service is available between Mondays and Fridays from 8:00 am to 5:30 pm.

    Feedback to Quality Service Manager:

    If you wish to offer your feedback to the Quality Service Manager, you can do so locally or when overseas by contacting CPF on the following numbers:

    • For local calls: 1800-226-3866
    • For overseas calls: +62-6226-3866

    This phone service is available between Mondays and Fridays from 8:00 am to 5:30 pm.

    Feedback to CPF

    You can provide your feedback to CPF through the following channels:

    • Feedback can be given through the CPF website directly. The site has individual feedback pages for all CPF services. <https://www.cpf.gov.sg/Members/contact/email-us>.
    • You can also provide your feedback online through “my cpf Online Services” at <https://www.cpf.gov.sg/esvc/web/feedbacksubscription/index>.

    Email services

    If you have any retirement related queries, you can address them to the below-mentioned email addresses:

    • For Member-related queries - member@cpf.gov.sg
    • For Employer-related queries - employer@cpf.gov.sg
    • For Direct Debit / GIRO-related queries - giro@cpf.gov.sg
    • For Career opportunities-related queries - hr@cpf.gov.sg
    • For Other queries - cpfboard@cpf.gov.sg

    Official visits

    Here is a quick walk-through to visiting the CPF Centres:

    • It is preferable to take an appointment at least 1 day prior to your visit.
    • The CPF offices are open between 8:00 am and 5:00 pm, from Mondays to Fridays, and between 8:00 am and 1:00 pm on Saturdays.
    • Walk-in customers can come in up to 4:00 pm on weekdays and 11:30 am on Saturdays.
    • Tickets will be issued to you when you walk in, and you’ll be able to meet CPF officials as the queue progresses.
    • Although the board strives to address your concerns within 15 minutes of your appointment time, the average waiting time for an appointment during peak time is 2 hours.

    If you wish to avoid the peak-time rush, it is advisable to not visit the CPF Centres on the following days:

    • On Mondays and Saturdays
    • On the 10th and 14th of the month.
    • The day following a public holiday.

    Here is the list of the CPF Centre addresses. You can choose to visit the one closest to you:

    CPF Centre

    Address

    CPF Maxwell

    Landmark - Tanjong Pagar MRT Station

    CPF Maxwell Service Centre 
    The URA Centre East Wing 
    (opposite Maxwell Food Centre) 
    45 Maxwell Road 
    #01-11 
    Singapore 069118

    CPF Tampines

    Landmark - Tampines MRT Station

    CPF Tampines Service Centre
    1 Tampines Central 5
    #01-01
    Singapore 529508

    CPF Bishan

    Landmark - Bishan MRT Station

    CPF Bishan Service Centre
    3 Bishan Place
    #01-01
    Singapore 579838

    CPF Woodlands

    Landmark - Woodlands MRT Station

    CPF Woodlands Service Centre
    900 South Woodlands Drive
    #01-02 Woodlands Civic Centre
    Singapore 730900

    CPF Jurong

    Landmark - Jurong East MRT Station

    CPF Jurong Service Centre
    21 Jurong Gateway Road
    #01-01
    Singapore 608546


    Parking facilities:

    • There is no parking facility for CPF Service Centres at Tampines, Bishan and Jurong. You will have to find a parking space in nearby buildings.
    • There is parking facility available at the CPF Maxwell Service Centre where you can park within The URA Centre (East Wing).
    • Parking facility is also available at the CPF Woodlands Service Centre where you can park within Woodlands Civic Centre.

    Division of Matrimonial Assets (DMA)

    For any court orders pertaining to the Division of Matrimonial Assets (DMA), they will personally be served at the CPF Retirement Withdrawals Department address at:

    • 238A Thomson Road, #16-00 Tower A Novena Square, Singapore 307684.
    • This working hours are between 8:30 am and 5:00 pm on Mondays to Fridays.
    • In the event that the working day falls on the eve of Chinese New Year, Christmas or New Year’s Day, the office will close at 12:00 pm.
    Central Provident Fund
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