Like in most countries around the world, when you purchase a car, you must mandatorily insure it in Singapore. Finding the right car insurance for your vehicle can be quite tricky as most dealers keep throwing around terms like no-claim bonus and co-insurance. There are many companies that provide coverage for your car.
FWD is one of the many car insurers in Singapore. It provides customisable and comprehensive plans that include the best repair warranty, lifetime No Claim Discount guarantee, and complete family protection.
Types of car insurance provided by FWD
The insurer offers mainly two types of protection for your car:
Comprehensive car insurance
Third party/Third party, fire and theft
FWD’s comprehensive plan includes three different policies, all of which cover third-party damages, vehicle repairs, roadside assistance and medical. You can tailor any of these policies to suit your budget and needs. As long as you continue using this policy, you will get up to 50% discount on your premiums if you have not claimed for any damages in the year before.
You will get the best service when it comes to repairs at FWD premium workshops until your car is 10 years old. In addition, if you let someone else drive your car, the company will provide coverage to them. In a car accident, if both parents die or become permanently disabled, the insurer will provide a one-time payment of up to S$500,000 to all their living children.
If you think that you do not require comprehensive coverage for your car, you can opt for FWD’s third party/third party, fire and theft plans. This plan is not only affordable, but also customisable. This plan also includes round-the-clock roadside assistance.
You will also be covered if you are driving outside Singapore (parts of Thailand and West Malaysia). Moreover, if you let anybody else drive your car, the company will also provide coverage to them.
Features and Benefits of FWD car insurance plan
Here is why you should choose FWD car insurance plans:
- You will be reimbursed for towing charges under third party, fire and theft plan.
- Your legal costs of up to S$3,000 will be covered if you are taken to court for damages caused by your car.
- You will be covered up to S$5 million for causing accidental damage to somebody’s property.
- You will get unlimited cover, if you are responsible for somebody’s death or for causing injury to them.
- You will get a new car as replacement if your car is stolen or written off and it is less than 12 months old (under third party, fire and theft plan).
- Under the third party, fire and theft plan, your car will be repaired or replaced if it gets damaged due to fire or if it is stolen.
No claim discounts offered by FWD
With this protection package, you will get rewarded for driving safe. If your prevailing No Claim Discount (NCD) is 50%, you will retain it as long as you continue with the insurer. With FWD’s No Claim Discount Protector, even if you lose your attention briefly, you will get to keep your 30% or 40% no claim discount when you renew the policy.
What does FWD car insurance policy cover?
There are three types of plan under the comprehensive insurance coverage – Classic, Executive and Prestige. More details of the packages are given below:
|In the event of damage to the car|
|New car replacement||Yes||Yes||Yes|
|Repair or replacement for fire or when it is stolen||Yes||Yes||Yes|
|Extended workmanship guarantee||Yes||Yes||Yes|
|Windscreen repair and replacement||Yes||Yes||Yes|
|Damage to car accessories||S$2,000||S$1,000||S$500|
|Daily transport allowance during repair||S$80 for up to 10 days||S$60 for up to 8 days||S$40 for up to 6 days|
|Taxi reimbursement after accident||S$80 per person||S$60 per person||S$40 per person|
|Additional excess when a driver under 27 causes accidental damage to your car||S$2,500||S$2,500||S$2,500|
|Standard excess when the car is damaged accidentally||Up to S$2,500||Up to S$2,500||Up to S$2,500|
|Coverage for other drivers||Yes||Yes||Yes|
|Repair or replacement for accidental damage||Yes||Yes||Yes|
|In the event of damage to others|
|Unlimited cover for someone’s injury or death||Yes||Yes||Yes|
|Cover for damage to someone’s property||Up to S$5 million||Up to S$5 million||Up to S$5 million|
|In the event of damage to your belongings|
|Personal belongings damaged||S$2,000||S$1,000||No|
|Replacement for damaged or lost keys||S$1,000||S$500||No|
|In the event of injury to you and your passengers|
|One-time payment to living children when parents die or become disabled permanently||S$500,000||S$375,000||S$250,000|
|One-time payment for the passenger who becomes disabled permanently or dies||S$25,000||S$20,000||S$10,000|
|Medical expenses per person||S$5,000||S$3,000||S$1,000|
|One-time payment if the driver becomes disabled permanently or dies||S$75,000||S$50,000||S$30,000|
There are a few exclusions under the classic comprehensive plan for which you are not likely to get any coverage. These exclusions are:
- Courtesy car when your car gets damaged
- Replacement of lost keys
- Damage to personal belongings
How to make a claim
If your car is damaged in an accident and you want to make a claim under this policy, you can drive to your nearest FWD premium workshop. If your car is not in a condition to be driven, get in touch with a workshop, and they will send people to tow the car.
If your car windscreen gets damaged, you can call the FWD Emergency Assistance at +65 6322 2072. In case your car is stolen or goes missing, you can call the FWD Emergency Assistance at +65 6322 2072 and you will be given a step-by-step guidance on what you must do.
Injury to you or any passenger
Under this policy, you can lodge your claim for medical expenses and personal accident by logging in to FWD Customer Portal if you are making a claim for your driver or passenger or for yourself.
Claims against you by a third party
If you are notified by a third party, immediately inform the company or send them the letter or documents you got from the third party. The rest will be handled by the insurer. If FWD gets a notification from a third party, they will keep you informed at every phase of the process until the claim is settled.
FWD car insurance renewal
On the last day of your policy due date, you will have to renew the plan by logging in to the company’s website and entering the relevant details. At the time of renewal, you will get a discount on the insurance premium of up to 50% in case you have a history of making no claims.
|Current no claims discount (in %)||No claims discount at renewal|
|One ‘’at fault’’ claim (in %)||Two or more “at fault’’ claim (in %)|
How to cancel FWD car insurance?
You can cancel your policy at any time by giving the insurer a written notice of seven days. FWD will refund 95% of the premium for the remaining active period of the term. However, the company will not give you the refund if the amount is less than S$25. You will have to pay the remaining amount owed within two weeks of cancellation. The insurer can reduce the premium refund due or charge interest if sum owed is not paid back.
FWD Car insurance hotline
You can call the company’s car insurance hotline number at +65 6820 8888. For 24-hour emergency assistance, you can call at +65 6322 2072. If you want to get in touch with the company by post, mail at the following address, FWD Singapore Pte Ltd, 6 Temasek Boulevard, #18-01 Suntec Tower Four, Singapore 038986. You can also email them at [email protected].
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Frequently Asked Questions
Q. Where can I get a quote to purchase an FWD car insurance?
A. You can get a quote to purchase the plan on the insurer’s website. You can also call FWD on +65 6820 8888 or walk-in to their office at 6 Temasek Boulevard, #18-01 Suntec Tower 4, Singapore 038986.
Q. What is the information needed to get a quote for purchasing an FWD car insurance package?
A. The following information will be needed if you want to purchase an FWD policy.
- Past three years’ claims history
- Eligibility for demerit points free discount
- No claim discount at the time of renewal
- Marital status
- Car make
- Car model
- Car registration year
- Driving experience
Q. Are there any discounts given to drivers without any demerit points in their name?
A. You will get a safe driver discount from the company if you have no demerit-points.
Q. What is ‘excess’?
A. The first part of the financial loss for which you are responsible is known as excess.
Q. Is No Claims Discount transferable?
A. As per common practice in the industry, NCD cannot be transferred, however if the car ownership is swapped between spouses, the insurer will transfer NCD.