This service is common in travel credit cards and invitation-only cards. A concierge assists you with special facilities such as booking hotels, transportation arrangements, booking spa services, luggage assistance at airports, etc. It is also known as Butler Service by certain banks, such as UOB. A concierge or butler is very useful when you are pressed for time and need someone to arrange your travel or hotel bookings, or if you want to get a table at a Michelin-starred restaurant or a seemingly sold-out event.
List of Cards Offering Concierge Services in Singapore:
The table below contains all the cards that offer concierge/butler services:
|Card Name||Annual Fee||Concierge service||Other benefits|
|OCBC VOYAGE Card||
||Get one-stop personal concierge at any time and any day, who will assist you in several aspects such as:
||Earn VOYAGE Miles with each spend on your card:
|UOB Visa Infinite Credit Card||Invitation-only card||UOB concierge will assist you in various areas such as:
|Citi Prestige Card||S$535||24-hour global concierge service throughout the year. Assistance is provided for (not limited to):
||Earn Citi Dollars for spending locally and overseas:
|Standard Chartered Visa Infinite Card||S$588.50||Concierge and emergency service for 24 hours on all days with the service available even on the mobile app:
|Standard Chartered Priority Visa Infinite Credit Card||S$321.00||Round-the-clock concierge service with assistance in the following manner:
|Standard Chartered PruPrestige Visa Signature Card||S$192.60||Enjoy 24-hour concierge service throughout the year. Get assistance such as:
|Maybank Visa Infinite Card||S$600||Get round the-clock concierge service globally. The assistance includes:
|CIMB Visa Infinite Card||No fee||
|HSBC Visa Infinite Card||Premier customers: S$650 Retail customers: S$488||Get concierge service at anytime and any day for assistance with travel and lifestyle requirements||
|The American Express Platinum Reserve Credit Card||S$535||Get 24-hour concierge assistance for reservations, recommendations, etc.||
|The American Express Singapore Airlines Solitaire PPS Credit Card||S$551.05||Get concierge assistance 24 hours. Get assistance with reservations, recommendations, etc.||Earn KrisFlyer miles at the rate of:
|The American Express Singapore Airlines PPS Club Credit Card||S$551.05||Get concierge service for 24-hours and get assistance with reservations, recommendations, etc.||Earn KrisFlyer miles:
|The American Express Platinum Card||Invitation-only card||Get 24-hour concierge service and get assistance in the following manner:
How to Contact Your Credit Card’s Concierge?
There are various credit cards that come with complimentary concierge services to assist you with your lifestyle needs round the clock. Whether you need to book flight tickets or reserve a table at a restaurant, your dedicated concierge can do it for you. All you have to to do is make a phone call and let the concierge know what you need.
The concierge service is mostly provided by the payment network providers, such as Visa, Mastercard, and American Express. Although it’s a complimentary service, you need to pay an annual fee on the card to keep using this service.
That’s why it’s important that you make the most of it. Take a look at the table below to know your card’s concierge contact number.
|Credit Cards With Concierge Services||Contact Number|
|UOB Visa Infinite Credit Card||1800 253 2288|
|OCBC Elite World Card||800 186 0077|
|UOB Reserve Card||1800 222 7997|
|Citi Prestige Card||6337-2484|
|Citi Ultima Card||6337-2484|
|Standard Chartered Visa Infinite Card||1800 823 2049|
|CIMB Visa Infinite Card||1800 823 2049|
|HSBC Visa Infinite Card||1800 227 8811|
|The American Express Platinum Reserve Credit Card||1800 392 1181|
|The American Express Singapore Airlines Solitaire PPS Credit Card||1800 396 6888|
|The American Express Singapore Airlines PPS Club Credit Card||1800 396 6888|
Mastercard Concierge Services
With Mastercard’s Global Concierge service, you will enjoy 24/7 assistance from a dedicated concierge. From booking flight tickets to other travel-related planning, your concierge can handle everything.
This service can also assist you with your card-related emergencies, such as a lost/stolen card or wallet, and give you cash advances within two hours during such emergencies. You can also get a replacement card within 48 hours.
This service from Mastercard is available on both the card tiers - World Mastercard and World Elite Mastercard.
Let’s look at the privileges that are covered under these tiers:
- Safeguard the online purchases that you have made anywhere across the globe with e-Commerce Protection, Global. You will get worldwide coverage up to $200.
- You can earn rewards when you dine out.
- You will get access to selected airport lounges if your flight gets delayed.
- You will get a complimentary red wine bottle, when you pay using your Mastercard.
World Elite Mastercard
This is a personalised card that enables you to experience than just travel and dining benefits. The other privileges that can be expected from this card are:
- You will get assistance in every step from planning your travel, booking luxury villas, airport pick-up, and booking private cruises.
- Your lifestyle concierge will help in all means to make your tour memorable.
- You can get assistance during medical emergency overseas.
- You can also get comprehensive travel insurance which includes accidental death that covers you and your family. You and your family will also get coverage for medical expenses.
Visa Concierge Services
The Visa Concierge Service includes three tiers Visa Signature, Visa Platinum, and Visa Infinite. Let’s take a look at the concierge privileges that come with the various tiers:
- Travel reservations, show tickets booking, season tickets for sports, access to golf clubs at a discounted price, and dinner reservations.
- Find flowers or gifts for special occasions.
- There is a Visa Concierge App that is available for you to access anytime. You can download this app from Apple or Google app store.
- You can get global assistance with this card. This card is accepted globally and you can get cash from more than 1.9 million ATMs located across the world.
- You will also get various deals and discounts with this card.