• AIA Travel Insurance Singapore Review: Select From 3 Plans With Varying Benefits

    A travel insurance policy is of utmost importance for a savvy traveller. If you buy a policy, you can prevent unforeseen events from ruining your trip. AIA Around The World Plus is one such policy that will insure you and your family members with its comprehensive benefits, starting from trip cancellations to post-trip medical coverage.

    One of the most striking benefits of this policy is that if you are hospitalised overseas and your child, who is below 18 years of age, needs to go back to Singapore with your relative or friend, the policy will pay for the travel charges of up to S$10,000.

    Aia Travel Insurance

    AIA Around The World Plus: Classic Plan Key Highlights

    • If your children get hospitalised overseas, you will get a reimbursement of up to S$200,000.
    • Get up to S$2,000 if you are pregnant and get hospitalised overseas.
    • Receive a post-trip medical expenses benefit of up to S$10,000 if you need to continue your treatment in Singapore.

    Under the Classic plan, you will be covered for trip cancellations and receive an amount of up to S$5,000. This plan will also give you jewellery coverage of up to S$100 if you lose/damage them while travelling. For loss of traveller’s cheques, cash, or banknotes, you will get a maximum payout of S$300. Also, get a car rental excess coverage of up to S$250 if you damage or lose the rented car. In case of unused frequent flyer points or entertainment tickets, you will get a cash benefit of up to S$100. This plan offers full coverage in the event of terrorism.

    Personal accident Overseas medical expenses Travel delay Delayed baggage Loss of baggage and personal items
    S$150,000 Up to S$200,000 Up to S$1,000 Up to S$1,000 Up to S$3,000

    AIA Around The World Plus: Deluxe Plan Key Highlights

    • Get reimbursement of up to S$1,000 in case of credit card fraud.
    • Get a coverage of up to S$1 million if you are liable for the third party’s death, accidental loss, injury, or property damage.
    • As Child Education Grant, get a payout of up to S$5,000 for each child (maximum 4 children) in case your accidental death.

    The Deluxe plan offers a higher coverage compared to the Basic plan, in terms of trip cancellation and rental car excess. You will get up to S$10,000 if your trip gets cancelled due to illness, natural disaster, or death. If you damage or lose the rental car, the policy will pay the excess cost you incurred up to S$750. Your home contents including household items, works of art, coin, stamp, medal collections, and jewelry will be covered for a maximum amount of S$5,000. In case of immediate medical evacuation, the plan will reimburse the amount as charged. If your children get hospitalised overseas, you will get a payout of up to S$200,000 for the medical costs incurred overseas.

    Personal accident Overseas medical expenses Travel delay Delayed baggage Loss of baggage and personal items
    S$200,000 Up to S$500,000 Up to S$1,000 Up to S$1,000 Up to S$5,000

    AIA Around The World Plus: Premier Plan Key Highlights

    • Get reimbursement up to S$8,000 for medical expenses earned due to pregnancy-related issues.
    • The plan will match the expenses incurred for immediate medical evacuation and reimburse the amount.
    • Receive up to S$5,000 as home contents cover if a fire breaks out while you are travelling.

    The Premier plan offers the highest coverage for each benefit. In case of your accidental demise in a public transport while overseas, this plan will give you lump sum amount of S$500,000. Upon return to Singapore, if you still need to be hospitalised, you will get a coverage of up to S$50,000. The plan will even cover you for any emergency telephone charges up to S$300. Also get golf cover of up to S$750 that covers loss of green fees, hole-in-one, and loss of/damage to your equipment. This plan will get extended automatically up to 30 days without any extra charges if you are quarantined or hospitalised overseas.

    Personal accident Overseas medical expenses Travel delay Delayed baggage Loss of baggage and personal items
    S$500,000 Up to S$2 million Up to S$1,000 Up to S$1,000 Up to S$8,000

    What Cover Are You Looking From AIA Around The World Plus

    Plan/coverage Classic plan Deluxe plan Premier plan
    Type of trip covered Single/annual multiple trip Single/annual multiple trip Single/annual multiple trip
    Medical expense cover in Singapore Up to S$10,000 Up to S$25,000 Up to S$50,000
    Emergency medical evacuation Up to S$500,000 As charged As charged
    Travel inconvenience cover* Up to S$5,000 Up to S$10,000 Up to S$15,000
    Pre-existing medical conditions Not available Not available Not available
    Women’s benefit Up to S$2,000 Up to S$5,000 Up to S$8,000
    Personal liability cover Up to S$1 million Up to S$1 million Up to S$1 million
    Additional cover Car rental excess and return Golf cover Disruption benefit Full terrorism cover Home cover Car rental excess and return Golf cover Pet care Disruption benefit Full terrorism cover Home cover Car rental excess and return Golf cover Pet care Disruption benefit Full terrorism cover

    *Travel inconvenience covers trip cancellation, trip postponement, travel delay, travel diversion, travel misconnection, travel curtailment, trip interruption, baggage delay, loss/damage to baggage, and loss of travel documents.

    What is Not Covered: General Exclusions

    Like any other travel insurance policies, AIA Around The World Plus also has some exclusions that are not covered. Below is the list of those exclusions:

    • If you incurred any expenses or loss due to government control or regulations.
    • If you are covered by an existing government scheme or insurance programme.
    • If you are suffering from any pre-existing medical conditions.
    • If you have AIDS, any sexually transmitted diseases, or HIV.
    • If you are in your first trimester of pregnancy.
    • If you need treatment related to fertility, sterilisation, contraception, birth defects, or congenital sickness.  
    • If you harm yourself under the influence of alcohol or drugs while travelling.
    • If you commit suicide or inflict self-injury.
    • If you get kidnapped by your relative.
    • If you are involved in any illegal or unlawful act.
    • If you are a terrorist or a drug dealer.
    • If you are undergoing a cosmetic or plastic surgery.
    • If you need any dental treatment or care (except in the case of accidental injury).
    • If you participate in any extreme sports, expeditions, or mountaineering.

    Things to Consider Before Getting AIA Around The World Plus

    Before you buy this travel insurance policy, here is a list of factors you need to consider:

    • The Classic plan does not cover benefits like flight overbooking, accidental death caused in a public transport, child education grant, home cover, golf cover, and pet care.
    • The coverage amount for accidental death and medical expenses incurred overseas and in Singapore is lower for people over the age of 70.
    • This policy does not cover any pre-existing medical conditions like diabetes, asthma, and/or blood pressure.
    • The policy comes with a feature called the Free Look, where the insurer will give you 14 days to decide whether you want to continue with the policy. In case you don’t want to, you must notify AIA in writing. You will get a refund only if the trip has not commenced and no claim was made.
    • The maximum duration for a single trip under the annual plan is 90 days, while one trip under the single trip plan is 182 days.
    • The extension of cover is applicable only on single trip plans.

    Here’s How You Can Buy the Travel Insurance Policy Offered by AIA

    To buy a policy, you can use any of the following methods:

    • Visit the webpage and get a quote for your trip. Then, choose a plan, fill up your personal details, make the payment, and click on ‘Submit’.
    • You can even call on the hotline number and speak to an AIA representative to know about the policy.
    • Click on the ‘Get in Touch’ option on the webpage, key in your details, and click on ‘Submit’. An executive will get in touch with you.

    How to File a Travel Insurance Claim

    You can file a claim in the following ways:

    File a Travel Insurance Claim Online

    • Visit the travel insurance webpage and click on ‘Claims’.
    • Fill up the relevant details.
    • Attach all the necessary documents.
    • Read the declaration and click on ‘Submit’.

    Note: The online form can only be used to claim for flight diversion, flight overbooking, travel delay, baggage delay, and travel missed connection. For all other claims, please download the form.

    File a Travel Insurance Claim Offline

    • Go to the travel insurance webpage and click on ‘Help and Support’.
    • Click on ‘Making a Claim’ and select ‘Travel Insurance Claim’.
    • Download the form, fill up the details, and attach the necessary documents.
    • Send them to AIA via post or submit the claim application in person at AIA Singapore Customer Service Centres.

    Documents Required

    Mandatory Documents

    • Travel ticket or boarding pass.
    • Copy of passport.

    Personal Accident and Death

    • A medical report.
    • A police investigation report.
    • Death certificate.

    Medical Expenses

    • Original medical receipts and bills.
    • Medical certificates.
    • A medical report from the doctor.

    Flight Delay, Flight Overbooking, Flight Diversion, Missed Flight, or Baggage Delay

    • A letter from the airlines stating the cause for delay.
    • Boarding pass.
    • Acknowledgement receipt for the delayed baggage.

    Trip Cancellation, Trip Curtailment, or Travel Postponement (due to death or injury in the family)

    • Original medical bills and receipts.
    • Birth certificate of the family member.
    • Death certificate of the deceased member.
    • Medical certificates.
    • A letter from a doctor confirming the necessity to return to Singapore.
    • A letter from the travel agent stating the reason for cancellation, period of cancellation, and the refunded amount.

    Loss of Baggage, Laptop, Money, Travel Documents, Jewellery, or Golfing Equipment

    • Original receipts of the items claimed.
    • Ownership proof.
    • Written confirmation either from the hotel or the common carrier.
    • A police report.

    AIA Travel Insurance Hotline

    Phone number 1800 248 8000 (Singapore) +65 6248 8000 (Overseas)
    Email address sg.ecare@aia.com

    Frequently Asked Questions

    Q. I am travelling with my friends. Do we need to buy the policy individually?

    A. No, you can purchase a single policy, which covers up to 10 travellers. If there are 5 or more travellers under a single trip plan, you will get a discount of 5% on the premium.

    Q. What is the age limit for the policy holder?

    A. The policy holder must be at least 16 years of age to buy a plan.

    Q. What is the eligibility criteria for a child under a family plan?

    A. Under a family plan, a child must be unmarried and up to 19 years old or up to 24 years old, and studying as a full-time student at a recognised institution.

    Q. How will I receive my policy documents?

    A. Once you make the payment, AIA will send you the policy documents via email.

    Q. How can I pay the premiums?

    A. You can pay the premiums using your credit card (Mastercard or Visa) via AIA GO. However, subsequent payments for annual trip plans must be done through GIRO or cash/cheque.

    Q. Is the Free Look feature applicable on all plans?

    A. No, the Free Look feature is applicable only on annual multiple trip policies.

    Q. Can I buy this policy for a one-way trip?

    A. Yes, you can purchase this policy to cover your one-way trip by selecting a single trip plan.

    Q. How can I receive the claim amount?

    A. AIA will send the amount to you either through direct credit or cheque. The former takes 5 business days to reflect in your account and the latter will take 10 business days to reach you.

    Q. I have returned from my trip and had to get hospitalised for my treatment. How long will AIA take care of the medical costs?

    A. You can enjoy up to 45 days of follow-up treatment once you return from your trip.

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